Technical Operations Manager – IT Infrastructure | Intertec Systems | Dubai

Recruiting Company: Intertec Systems Job Location: Dubai, UAE Job Type: Full-Time | Onsite Application Method: Send CV to deepthi.karkera@intertecsys.com with subject line “Technical Ops Manager” and include Notice Period & Expected SalaryPosition SummaryWe are looking for a seasoned Technical Operations Manager to lead and optimize IT infrastructure and 24×7 NOC operations. This role is pivotal in ensuring operational excellence, driving IT strategy, and managing high-performing teams to deliver secure, scalable, and reliable services.Detailed Job DescriptionAs the Technical Ops Manager, you will oversee mission-critical IT infrastructure operations, including servers, storage, networking, security, and cloud environments. You will lead a team responsible for maintaining uptime, enforcing ITIL best practices, and ensuring compliance with SLAs and KPIs. This is a strategic leadership role that combines technical depth with operational oversight, offering an opportunity to shape IT governance and risk management for a leading technology services provider in Dubai.✅ Key ResponsibilitiesManage 24×7 IT infrastructure and NOC operations to ensure high availability and performanceImplement ITIL-based processes for incident, problem, and change managementMonitor and report on SLA compliance, KPIs, and operational health metricsDrive IT audits, risk assessments, and compliance initiativesLead and mentor technical teams to achieve operational excellenceRequired Qualifications & Skills10+ years of hands‑on experience in IT infrastructure operationsMinimum 5 years in a managerial or leadership roleStrong expertise in servers, storage, networking, security, and cloud technologiesProven experience with ITIL practices and IT risk managementRelevant certifications such as ITIL, CISM, or equivalent✨ Nice-to-Have SkillsExperience with hybrid cloud environments and migration strategiesFamiliarity with automation tools for infrastructure managementKnowledge of cybersecurity frameworks and compliance standardsExposure to disaster recovery planning and business continuityStrong stakeholder management and vendor coordination skillsRecruitment Pro TipShowcase your leadership experience in managing large-scale IT operations and your ability to implement ITIL frameworks effectively. Highlight certifications and any achievements in improving SLA compliance or reducing operational risks—these will make your application stand out.#J-18808-Ljbffr