Team Leader.Injaz - RBG - CC_Balance Builder.Retail Banking Group

Job TitleTeam Leader - CCPLDepartmentCCPLDirect SupervisorSales ManagerJob Number2Job PurposeTo manage the team of Sales Agents and ensure that all sales activities are directed to meeting sales targets.To develop and implement sales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.DimensionsOperating BudgetNumber of Staff: 12Capital Exp. BudgetOtherKey Result AreasKey Responsibilities:Achieve Sales Targets: Deliver monthly credit card acquisition and balance-building goals through direct sales channels.Lead Management: Ensure effective utilization of leads, monitor allocation, and implement customer engagement strategies.Drive Productivity: Set clear performance goals for the team, track daily activity, and monitor conversion rates.Sales Effectiveness: Develop impactful sales pitches and objection-handling techniques to maximize customer acquisition.Team Coaching: Mentor and motivate the sales team, providing structured feedback and support to improve performance.Compliance & Quality: Ensure all sales activities adhere to regulatory and compliance standards while maintaining high service quality.Performance Analysis: Review sales reports and KPIs to identify gaps, opportunities, and areas for improvement.Recruitment & Training: Hire, train, and certify direct sales agents, building a high-performing team with low attrition.Collaboration: Work closely with Sales Strategy and Product teams to align field activities with business objectives.Continuous Improvement: Adapt sales strategies based on market trends, customer insights, and competitive positioning.Operating Environment, Framework and Boundaries, Working RelationshipsOperate in a call center environment.Works within organizational policies, regulatory guidelines, and risk/compliance boundaries.Collaborate with Sales Development, Product, Compliance, Training, and MIS/Reporting teams for campaign design, performance reviews, and process improvement.Problem SolvingRecommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes.Real-time crisis management, ownership and problem resolution.Resolve working issues within the team as well as between sales and other units.Resolve customer related issues.Decision Making Authority & ResponsibilityResponsible for making decisions on sales strategy, processes and training requirements for team members.Conducting appraisal performance / MBO reviews for the team.Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays.Make decisions on work shifts, break scheduling and leave applications.Make decisions on any matters relating to improving leads generation and customer satisfaction.Knowledge, Skills and ExperienceUniversity Graduate.Excellent people management skills.3-5 years experience in similar work environment in supervisory position (at least 3 years in managing people).Preferably has a practical marketing background.Has strong Sales and customer focus and ability to think creatively and work under pressure.Excellent presentation skills.Good team player with result driven attitude.Business sensitive.Has analytical and computer skills.Adaptable and versatile.Job HolderDateLine ManagerDateApproved ByDate#J-18808-Ljbffr