Team Lead

Job Summary / OverviewAbility to deliver performance KPIs through employee engagementManages and develops a team of assigned Agents to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education.Review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met.Directly responsible for Agent Development#J-18808-Ljbffr