Tamheer - E-Commerce UX & CX

Design and enhance end-to-end digital customer journeys while supporting Customer Experience initiatives, including customer research, feedback analysis, and direct interaction with customers to improve overall digital performance and satisfaction.UX DesignDesign user flows, journey maps, and wireframes.Identify pain points across the E2E digital journey.Collaborate with stakeholders to improve usability and conversion.Conduct usability testing and A/B testing.UI DesignCreate responsive designs (Web & Mobile).Develop interactive prototypes.Ensure visual consistency and branding alignment.Optimize UI to reduce drop-offs and improve conversion.CX & Customer ResearchConduct customer interviews and research calls.Perform outbound calls to understand drop-offs and feedback.Analyze CSAT, NPS, and customer feedback trends.Identify root causes behind customer complaints.Translate customer insights into UX improvements.Support VoC (Voice of Customer) initiatives.Participate in usability testing sessions with real customers.Digital Experience OptimizationMonitor customer journey performance metrics.Work with analytics to identify improvement opportunities.Recommend enhancements based on behavioral and qualitative insights.#J-18808-Ljbffr