Support Account Manager

Support Account Manager – Dubai (12-Month Initial Fixed-Term Contract)Location: Dubai, United Arab Emirates (Hybrid or Remote within UAE)Company Overview83zero has partnered with a leading global cybersecurity platform that delivers innovative solutions to protect businesses from evolving digital threats. Our client is dedicated to enhancing digital resilience and safeguarding critical infrastructure across industries worldwide, with a growing presence in the Middle East.Role OverviewWe are seeking a Support Account Manager on an initial 12-month fixed-term contract to support strategic enterprise customers across the UAE and broader GCC region. In this role, you will manage technical support engagements, ensuring customer satisfaction and successful platform adoption. Acting as a trusted advisor, you will combine technical expertise with strong business insight to help clients achieve their cybersecurity goals and align solutions with regional priorities.Key ResponsibilitiesDeliver high-touch, proactive support tailored to the customer’s environment and business needsFacilitate issue resolution and guide customers through technical challengesAlign the cybersecurity platform’s solutions with customer security strategies and prioritiesGenerate and present regular status updates, root cause analyses, and performance reportsPartner with account teams to identify opportunities for service enhancement or expansionAnalyze usage data and key metrics to proactively mitigate risks and ensure service healthAct as a key liaison for urgent support issues, ensuring swift and effective resolutionKeep customers informed about product updates, new features, and best practicesQualifications & ExperienceFluent in English and Arabic (both written and spoken)3+ years of experience in a customer-facing technical support, account management, or service delivery roleProven experience supporting enterprise-level clients or large multinational companiesDesired: Strong understanding of cybersecurity technologies such as firewalls, cloud security, SASE, or endpoint protectionAbility to translate business objectives into technical outcomesStrong stakeholder engagement skills with a focus on customer success and long-term relationshipsWhy Apply?This is a unique opportunity to join a market-leading cybersecurity company and work with some of the most advanced technologies in the industry, while supporting enterprise clients across the UAE and the wider Middle East region.#J-18808-Ljbffr