Store Manager

The ideal candidate will possess strong leadership skills, a passion for customer service, and a deep understanding of the food and beverage industry. The Store Manager will be responsible for overseeing all aspects of store operations, maintaining high standards of quality and service, and driving sales and profitability.Key responsibilitiesCore ResponsibilitiesTeam Leadership: Train and manage a team of staff members, including supervisors, cashier, and food service personnel. Provide ongoing coaching, performance feedback, and development opportunities to ensure a motivated and effective team.Store Operations: Oversee daily store operations, including opening and closing procedures, inventory management, and cleanliness and organization of the store. Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.Customer Service: Maintain a customer-centric approach by delivering exceptional service and resolving customer concerns promptly and effectively. Train and guide staff on delivering excellent customer experiences and upselling opportunities.Inventory Management: Monitor inventory levels, order stock as needed, and ensure accurate tracking of product quantities. Minimize waste and manage perishable goods effectively to maximize profitability.Sales and Profitability: Develop and implement strategies to drive sales growth and meet or exceed sales targets.Financial Management: Monitor and manage expenses, including labor costs, supplies, and operational expenses, while maintaining profitability. Prepare and analyse financial reports to track performance and identify areas for improvement.Marketing and Promotions: Collaborate with the marketing team to develop and execute promotional campaigns, events, and loyalty programs to attract and retain customers.Vendor Relationships: Build and maintain positive relationships with suppliers and vendors to ensure timely and reliable product deliveries. Negotiate favourable terms and pricing agreements to optimize procurement processes.Continuous Improvement: Stay updated on industry trends, customer preferences, and competitive landscape to propose and implement innovative ideas for the store's growth and improvement.Reporting: Provide regular reports and updates to upper management on store performance, operational challenges, and growth opportunities.Managerial ResponsibilitiesDevelop and implement operational plans to achieve department objectives.Plan and schedule resources for projects and operational tasks to optimize efficiency and effectiveness.Monitor and report on team performance metrics, ensuring alignment with department and corporate goals.Supervise and support team members, ensuring they have the resources and guidance needed to succeed.Identify training needs and opportunities for professional development within the team.Organizational ResponsibilitiesFollow governance policies and procedures within their roles.Coordinate change activities within teams, ensuring clear communication and seamless implementation.Engage in training to improve management and technical skills, supporting team performance and MHAO’s objectives.Minimum Experience and KnowledgeDiploma / Bachelors Degree or equivalentMinimum 5 years of experience in a similar role.#J-18808-Ljbffr