Stand Manager

Position Summary:The Supervisor will oversee the operation and performance of promotional stands in malls of Sobha. This role ensures the smooth functioning of the stands effective client engagement and coordination with admin. The ideal candidate is organized proactive and experienced in team supervision and client interaction.Key Responsibilities:Stand Hygiene and MaintenanceEnsure the stand is clean organized and visually appealing at all times.Conduct regular checks to maintain hygiene and functionality of all equipment (if any) and displays.Coordinate with marketing to address urgent fixes (if any)Training and Monitoring PromotersTrain promoters on product knowledge and client engagement strategies.Monitor promoter interactions with clients to ensure professionalism and adherence to company standards.Stock ManagementEnsure an adequate supply of brochures promotional materials and other necessary items.Coordinate with marketing to restock brochures as needed.Lead ManagementEnsure all client leads are accurately recorded in the system.Review and verify data entries made by promoters.Client Engagement and ConversionGuide promoters in convincing clients to schedule site visits to the sales gallery.Address client queries or concerns that require escalation beyond the promoters scope.Coordination for Site VisitsCoordinate with drivers and administrative staff to schedule and facilitate client site visits.Ensure proper communication for timely site visit arrangements.Operational EfficiencyEnsure the stand operates smoothly and efficiently during mall hours.Troubleshoot any issues or elevate them to higher management if deemed necessary.Follow-Up ManagementEnsure that promoters follow up with clients after initial interactions.Coordinate with the sales manager for post-meeting client follow-ups.Daily ReportingProvide daily updates to the manager about stand activities including client interactions challenges and achievements.Prepare and share key metrics and performance reports.Performance EvaluationAssess the performance of promoters and provide constructive feedback.Identify training needs and address skill gaps in the team.Misc:Stand Insights: Gather client feedback and trends during interactions to share with the marketing teamPromotional Strategies: Work with the marketing team to develop and implement effective promotional strategies at the standTeam Motivation: Foster a positive and collaborative environment to keep the promoter team motivated and goal-orientedConflict Resolution: Address any disputes or issues among team members or with clients professionally and promptlyQualifications and Requirement:Proven experience in supervising promotional teams preferably in real estateStrong interpersonal and communication skillsProficient in using Microsoft OfficeExcellent organizational and multitasking abilitiesCustomer-focused mindset with a proactive approach to problem-solvingAbility to train mentor and motivate a teamFlexibility to work 6 days a week during mall hours including weekends and holidaysKey Performance Indicators (KPIs):Number of leads generated and recordedConversion rate of leads to site visits and site visits to units soldPromoter performance and adherence to trainingStand operational efficiency and appearanceRequired Experience:Manager#J-18808-Ljbffr