Sr. Relationship Officer (Client Services)

The Senior Relationship Officer is a key member of the centralized Corporate Banking Client Service Pool responsible for delivering seamless, consistent, and high-quality service experience to a designated portfolio of clients.The role ensures efficient onboarding, timely KYC renewals, accurate documentation handling, and prompt resolution of operational and transactional queries.By coordinating closely with Relationship Teams, Operations, Trade, Compliance, Credit, and other internal units, the jobholder ensures efficient turnaround times (TAT), strong governance, and enhanced client satisfaction. The role also supports portfolio engagement by monitoring facility utilization, identifying early warning signals, and spotting cross sell opportunities for referral to the Relationship Manager.Key AccountabilitiesClient Experience & Service ExcellenceOnboarding, KYC & Documentation ControlPortfolio Monitoring & EngagementCross-Sell Identification & Revenue SupportInternal Collaboration & Stakeholder ManagementGovernance, Compliance & Risk ControlJob ContextThe role holders serve as the day-to-day service interface for clients, ensuring operational efficiency and consistent service delivery across the portfolio.EducationA minimum bachelor’s degree in a business related field or equivalent.QualificationsBachelor’s degree in Business, Finance, or related field (minimum requirement).ExperienceMinimum 5 years of experience in banking operations, trade finance back office, or client servicing within corporate or institutional banking.SkillsStrong understanding of corporate banking products and operational processes.Proficiency in MS Office and core banking systems.Good English communication skills (written and verbal).Client centric mindset with strong attention to detail.Ability to manage multiple priorities and stakeholders.Technical CompetenciesRelationship Management – CIBG – Basic Service ExcellenceBasic Product KnowledgeBasic Business DevelopmentBasic Governance, Compliance and AuditBasic Communication & CollaborationBasic Information & Data Literacy – ProficientBehavioural CompetenciesWorking and collaborating with others - BasicChange and Innovation - BasicCommunication - BasicEvaluating and Solving Challenges - Basic#J-18808-Ljbffr