Sr. Relationship Officer - Client Services (Business Banking)

Job TitleSr. Relationship Officer - Client Services (Business Banking)Job PurposeA member of the Client Support Function responsible for independently providing operational support across client query resolution, transaction support, onboarding assistance, and KYC documentation fulfilment, ensuring accuracy, compliance, and service excellence.Key AccountabilitiesHandle client and internal queries across trade and non-trade productsInitiate customer contact for new client onboarding based on details received from Relationship Managers, KYC & related activities, remediation, and document collectionObtain, review, and validate all required customer documentation for account opening, KYCs including changes in shareholding, signatories, mandates, and related customer detailsEscalate unresolved or complex queries to the Manager in line with proceduresCoordinate with Operations, Compliance, and ITMaintain high compliance standards in new account onboarding, KYC & query resolutionEnsure accurate record-keeping of queries, resolutions, and follow-ups and systems updates for new customer onboarding & KYC reviewsIdentify recurring manual interventions, system gaps, and error trends and proactively suggest improvements (processes, systems) to the ManagerOther AccountabilitiesOther AccountabilitiesJob ContextThe role operates in a high-volume, customer-facing environment requiring accuracy, responsiveness, and strong coordination with internal teams while adhering to service levels and regulatory requirements.EducationMinimum Bachelor’s Degree related to a business field such as accounting or economicsExperience and SkillsEducation levelBachelor’s Degree related to a business field such as Accounting, Commerce and Economics.Experience & SkillsMinimum 5–7 years of banking experience in customer service, operations, or KYC supportGood knowledge of banking products and AML/KYC and documentation requirementsProficient in Microsoft Office and banking applicationsCustomer-focused mindset with effective communication skillsTechnical CompetenciesCore and Regulatory Banking Systems - Retail Banking - Basic Customer Service - Retail Banking - Proficient Policies and Procedures - Service Delivery - Advanced Process Re-engineering - Service Delivery - BasicBehavioural CompetenciesChange and Innovation - BasicCommunication - BasicEvaluating and Solving Challenges - BasicResults Orientation - BasicWorking and collaborating with others - BasicApplyJoin Talent Communitynbf.aeContact us© 2019 National Bank of Fujairah#J-18808-Ljbffr