Solution Sales Senior Specialist - Business Application

Company OverviewAlnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.As a fully Saudi‑owned company, we have evolved from a startup to a market leader, offering a comprehensive range of IT solutions tailored to clients’ unique requirements.Our expertise spans Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring strategic IT solutions that drive digital transformation and operational excellence.With over 30 years of experience, we have completed more than 4,000 projects, served over 3,000 satisfied customers, and partnered with 65+ partners.We emphasize a customer‑centric approach, engagement, collaboration, and relentless pursuit of quality in every interaction.Our vision is to be the Kingdom’s most customer‑centric provider for digital transformation and consultation, fostering innovation and excellence. We are dedicated to optimizing operational efficiency and effective resource utilization to enhance customer satisfaction and profitability.We empower and nurture our employees, driving leadership in technology and customer satisfaction, and continue to expand our presence with cutting‑edge solutions that exceed expectations.Job Summary / ObjectiveThe Solution Sales Senior Specialist is responsible for driving revenue growth by identifying, engaging, and converting prospective clients while maintaining and expanding relationships with existing customers. The role involves conducting in‑depth needs assessments, translating client requirements into tailored solution proposals, and ensuring alignment between business goals and technology offerings. It requires strong collaboration with presales, technical, and product teams to design scalable, sustainable, and value‑driven solutions.Key ResponsibilitiesProducts Sell & ConsultationEngage new customers and markets through targeted outreach, expanding the customer base and brand visibility.Consult with existing customers to strengthen relationships, ensure in‑depth product knowledge, and maximize utilization.Interpret client business processes and recommend tailored application solutions that deliver measurable ROI.Represent the company as a trusted advisor, ensuring technology investments translate into business value.Maintain awareness of product developments and market trends, providing timely, relevant insights.Sales Targets AchievementAchieve and exceed defined sales and profitability targets, ensuring growth across key product lines.Validate sales strategies against market opportunities, ensuring competitive positioning and sustainable revenue streams.Client Requirements AnalysisEngage with clients to interpret business needs, ensuring solutions are tailored to unique contexts.Conduct structured needs assessments to capture technical and functional requirements accurately.Adapt product offerings to diverse operational environments, ensuring seamless integration.Document and translate client requirements into solution specifications, ensuring clarity and reducing risk.Ensure scalability and maintainability of solutions, safeguarding long‑term client value.Customer Relationship ManagementProvide comprehensive support across customer engagements, ensuring seamless experiences and satisfaction.Ensure customized solutions meet specifications, delivering innovative and effective outcomes.Collaborate with technical and product teams to enhance customer satisfaction and drive sales.Integrate customer and stakeholder feedback into solution development, ensuring continuous improvement.Cross‑functional CollaborationWork closely with technical, presales, and product teams to develop viable solutions.Facilitate internal discussions to troubleshoot, optimize, and validate solution approaches, identifying and resolving potential challenges early to improve efficiency and reduce risk of delays or rework.Internal Tools and SystemsUse internal tools to create, manage, and track proposals and solutions, ensuring efficient proposal development, solution tracking, and timely follow‑up, improving delivery accuracy.Maintain accurate records of client engagements and project milestones to enable seamless project tracking, enhance transparency, and support informed decision‑making.Leverage CRM and sales platforms to enhance productivity and workflow, streamlining sales processes, reducing manual effort, and ensuring consistent customer engagement management.Apply analytics and reporting tools to evaluate performance, refining strategies for optimal outcomes.QualificationsEducation: Bachelor's degree in business administration, information systems, or related field.ITIL Foundation (preferred), Inbound Sales (must), and Sales Enablement (must).Professional certifications in ERP/CRM platforms.Experience: 4–6 years of experience in sales or a related position.Sales experience in IT Service Management, Cloud and Infrastructure, Unified Communications, Cyber Security, or Business Applications.Hands‑on experience with CRM soft