Sitecore developer – Application Support

@MarcEllis is #HIRINGJob Title: Senior Application Support Engineer (Arabic preferred)Location: Onsite-Abu Dhabi.Duration: 1-year extendable contractJob Overview:Provide expert-level support by executing advanced troubleshooting and collaborating with cross-functional teams, to implement impactful solutions, optimizing application support, and ensuring system stability with minimal downtime for end-users.Key Responsibilities:Lead complex incident troubleshooting, root cause analysis, and resolution within SLAs.Monitor and optimize application performance and system health.Maintain and enhance support documentation, runbooks, and knowledge bases.Collaborate with cross-functional teams and vendors to ensure system stability and user satisfaction.Support system upgrades, configurations, and automation processes.Ensure compliance with security, risk, and regulatory standards.Provide mentorship and on-the-job training to junior team members.Technical Skills:Application architecture, performance tuning, and diagnostics.Scripting and automation tools.System monitoring and backup operations.Behavioral Skills:Strong analytical and problem-solving ability.Excellent communication and teamwork.Proactive mindset with attention to detail.Qualifications:Experience Required: 6–8 yearsEducation: Bachelor’s in IT, Computer Science, or related fieldCertifications Preferred: Azure, AWS, Sitecore Next.js, Microsoft CRM D365, Software AGInterested candidates can send your CV to:#J-18808-Ljbffr