Services Planning & Operations Lead

QualificationOperations management or Engineering field Bachelor’s DegreeHave a minimum of 15 to 20 years’ relevant experience in a similar roleGood knowledge of facilities management, negotiations, client relationship management.Experience in the field of Aviation- operations and maintenance dept.Demonstrate expertise knowledge in the field of consultation and conduct rewards and recognition programs.Good command of English and ideally, knowledge of ArabicResponsible for all workflow management and all TFM Services Planning and OperationsManagement matters and activities.Work collaboratively and partner with different departments to ensure that efforts to maintaincustomer satisfaction are consistentManage all work flow for the project and maintain control on samePlan & schedule for all third party activities as per scope of workFollow on contractual deliverables and provide a plan of deliveryDesign and develop plans of action for the various stages of the customer service processMonitor team productivity and address issues to performance Lead as they arise to ensure maximumefficiency and consistent service experiences.Develop and initiate projects improvement process upon contractual changes to fulfil the clientrequirement.Maintaining an effective FM management strategy, which is aligned with the Contracting Authority’sstrategy, which is consistent with the Contracting Authorities Asset Register and the ServicesMake important policy, planning, and strategy decisionsDevelop, implement, and review operational policies and procedures.Maintaining an organizational structure detailing an adequate resource plan to deliver the TFMServices.Training and developing staff to effectively, deliver the Services requested under the Contract.Attending management meetings and providing all facility management information’s.Cooperating and coordinating with the Contracting Authority in implementing improvementinitiatives for the premises and adopting a continuous improvement program.Plan inventory levels and locations and execute all forecasting and planning programsDeveloping and implementing an Occupational Health and Safety (OH&S) program and SafetyManagement System (SMS) covering all staff and SubContractors as per the requirements of allrelevant authorities and the ContractingResponsible to ensure that Implementation and managing of Quality Management System (QMS), inline with ISO Standard and in agreement with the Contracting Authorities policies, proceduresResponsible for ensuring the equipment, materials, tools, and consumables are used and storedsafely and correctly and in line with any manufacturer recommendationsDevelop strategies and processes to deliver all the required spare parts and consumables required forproject operations.use knowledge of consumption of capacity to improve the effectiveness and resilience of Services andthe workplace.Ensure the CAFM dept., Resource leads and Mobilization leads are delivering the requirements as perproject and management expectationsTake lead in conducting all the events for rewards and recognitions to staff.Responsible to ensure all the training requirements is being delivered on time effectively.Responsible to develop enhanced passenger experience programs.Participate in Client tours, Client audits and disperse the observation for immediate rectification.Responsible to fulfil all the above listed & contractual responsibilities/requirements but not limited,to fulfill additional requirement upon management directions with in the field his expertise/jobresponsibilitiesResponsible to deliver the management reports, deliverables and ad hoc reports from team on timelymanners.#J-18808-Ljbffr