ServiceDesk Engineer L1

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion. Job Details Department: Service Desk Employment Type: Full Time Location: Remote Workplace type: Fully remote Reporting To: Roman Zhuravlev Key Responsibilities Handle requests from the support team and colleagues (basic problem analysis); Identify and report bugs; Standardize solutions, prepare and update documentation for L1 and L2 teams; Analyze technical issues and create development tasks for fixing them; Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements); Automate routine tasks. Skills, Knowledge & Expertise Experience working with Jira; Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy); Experience with monitoring and logging tools (Datadog, Grafana, Kibana); Knowledge and practical use of administrative automation tools; English at a level sufficient for written communication and reading technical documentation (B2); Understanding of software development principles; Experience writing simple SQL queries. Nice to have: Experience with Google Cloud; Experience with Google Apps Script; Scripting skills (Bash, Python, Go); Understanding of ITIL processes; Basic knowledge of FinTech; Jira administration experience; Experience at a startup. Job Benefits Full-time B2B contract Fully remote setup, work from anywhere in Europe Up to 20% tax allowance 22 paid leave days annually Stock options (ESOP) in a fast-scaling, pre-IPO company Flexi benefits you can use for wellness, travel, or learning Work alongside a high-performing, international engineering team in a global fintech unicorn About Tabby Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion. Hiring Process Stage 1: Applied Stage 2: Review Stage 3: Intro Call Stage 4: Technical Interview Stage 5: Final Interview Stage 6: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest