Senior Vice President of Patient Financial Engagement & Collections

Are you Sharp, Enthusiastic, and Committed?If so, RSi may be an excellent employer for you. At RSi, people are the engines that drive success.We have developed a successful company over the past 20+ years, augmented with a best in class combination of benefits and incentives in the business. We believe a culture driven by sharp, committed, and enthusiastic employees is one of the keys to our organizational success. We only engage in Healthcare Revenue Cycle Management strategies that require treating clients and patients/guarantors with dignity and respect. Positions that offer base pay plus bonus/commission structures provide the opportunity for increased income and encourage healthy competition. We are growing rapidly and are looking for team members with our DNA who are driven to succeed. Are you the next member of our team?Join Our TeamAt least 1/3 of all RSi new hires come from internal referrals. Our current open positions are linked below. We look forward to reviewing your application!Position: Senior Vice President of Patient Financial Engagement & CollectionsLocation: Columbia, SC | Remote/ Hybrid | Full-TimeRemote Status: HybridJob Id: 252# of Openings: 1At RSi, we’ve proudly served healthcare providers for over 20 years, earning recognition as a \"Best in KLAS\" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.The Senior Vice President of Patient Financial Engagement & Collections is a Consumer-Facing role that is accountable for all front-end patient engagement strategies and execution, spanning Bad Debt, Early Out, Reconciliation, and Medicaid Enrollment. This leader drives performance, compliance, and innovation across all patient-facing verticals while ensuring alignment with client expectations and regulatory requirements. The VP must bring expertise in collections, customer service, and Medicaid enrollment workflows to successfully lead diverse operational teams.What You’ll Do:Provide strategic and operational leadership over Bad Debt, Early Out, Medicaid Enrollment, and Reconciliation divisions.Deliver on KPIs including recovery rates, contact strategy performance, quality audits, compliance, and patient experience scores.Oversee Medicaid Enrollment operations across multiple states, ensuring compliance with regulatory processes, application accuracy, documentation protocols, and state/federal guidelines.Champion cross-departmental alignment and integration of consumer-facing strategies, especially in cases of overlap between Medicaid eligibility and collections.Collaborate with client services and internal analytics teams to develop performance dashboards, optimize segmentation, and enhance productivity.Standardize training, QA, and escalation processes across all teams; drive high performance and accountability through data-driven management.Partner with Technology, Compliance, and AI teams to support innovation in enrollment assistance, patient outreach (e.g., bots, SMS), and productivity tracking.Provide operational oversight of any nearshore/offshore vendors supporting consumer-facing activities.What We’re Looking For:10+ years of leadership experience in healthcare RCM, with specific experience managing Medicaid Enrollment, Bad Debt, and Early Out operations.Revenue Cycle Management Company Experience REQUIRED.Proven success in leading large-scale consumer contact centers and enrollment operations.Deep knowledge of Medicaid eligibility criteria, state enrollment systems, and payer communication best practices.Experience with RCM technology platforms such as Latitude, EOS, LiveVox, and Intelitech; experience implementing productivity and QA tracking systems.Strong people leader with experience developing frontline supervisors and mid-level leaders into high-performing teams.Ability to manage operations across geographic regions and vendor relationships, including nearshore/offshore partners.Why You’ll Love RSi:Opportunity to grow alongside a high-performing, mission-driven team.National recognition for our workplace culture and business results.Creative, collaborative environment where your ideas and attention to detail will make an impact.Competitive compensation and benefits.Purpose-driven work that supports healthcare providers across the country.Physical Requirements:Comfortable working at a computer for extended periods.Ability to occasionally lift items weighing up to 15 pounds.What to Expect When You Apply:Our hiring process is designed to find exceptional candidates. Part of the interview steps is to complete an in-depth assessment. This step is essential and demonstrates your commitment to excellence.We believe