Senior Tour Guide - Qasr Al Watan (UAE National)

This is a guest-facing role which ensures that all guests who visit our leisure facilities enter the palace with ease and are provided with exceptional guest care.To ensure high quality delivery and management of guided tours within Qasr al Watan as part of the Operations department. The role will deliver guided tours to guests, partners and groups.The role will also support operations department as and when required with opening and closing of areas, greeting and welcoming guests, and performance associate level tasks.Role ScopeArea(s) of ResponsibilityKey ActivitiesGuided Tours/ OperationsConduct tailored, high-impact guided tours for various audiences, adapting tone and content to different guest profiles (VIPs, school groups, tourists, etc.).Maintain expert-level knowledge of QAW checkpoints, UAE culture, heritage, and contemporary relevance.Use MMG and Whisper systems with full proficiency, ensuring smooth usage for guests and reporting any malfunctions.Continuously update personal knowledge and participate in in-depth product training and testing of new tour content.Provide proactive guest engagement beyond the tour — answering cultural questions, suggesting relevant experiences, and supporting wayfinding.Support special exhibitions by integrating new content into tour delivery.Ensure personal presentation and conduct align with QAW’s national image and service standards.Maintain safety awareness and act as a first responder in emergencies until further help is available.Share high-level guest insights and cultural FAQs with the senior TOUR GUIDE to help improve content and services.Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenueEfficiently support all operational areas as and when requireMaintain awareness and ability to act or respond to any emergency situations while ensuring guest safetyReport any needs/safety issues affecting the guests/colleaguesAny other related duties as assigned by the department or managementHandle guests are courteously and fairly, providing appropriate, available and achievable service recovery as neededWelcome guests in a friendly and professional mannerEngage each guest as a unique individual and listen attentively to their requestsProvide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experienceQualifications, Experience and SkillsEducation and QualificationsHigher secondary or equivalentBachelor’s degree in history or SociologyCompleted task training/group trainer programs, or a similar course in conducting training to an individual or groupYears of Experience1–2 years in delivery of Guided Tours1 year in a public speaking roleKnowledge, Languages and SkillsPossess strong leadership skillsExcellent interpersonal and communication skillsAbility to work under pressureAble and willing to entertain peopleHigh level of respect and integrityKnowledge of UAE culture and ProtocolEnglish verbal and WrittenKnowledge of UAE culture and ProtocolPowerPoint, Excel and Microsoft WordArabic verbal and WrittenThis job description is not intended to be all-inclusive; you may be required at any time to perform any other duties to meet the needs of the business.#J-18808-Ljbffr