Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Senior Solutions ConsultantAs a Senior Solutions Consultant, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach. Focused Territory = North AfricaWhat You’ll Be Responsible ForDiscovery & Outcome AlignmentEngage stakeholders to understand business objectives, operational challenges, and success metricsFacilitate discovery sessions and workshops to identify gaps, opportunities, and value driversTranslate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)Help customers understand the organizational and operational impact of modernizing customer experienceSolution Design & AdvisoryDevelop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraintsBalance innovation with feasibility, scalability, and long-term sustainabilityProduce key deliverables such as discovery documentation, solution designs, and architecture diagramsEnsure smooth transition to delivery teams by setting clear expectations and success criteriaDemonstrations & Value CommunicationDesign and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestrationExcellent in story telling and lead in value selling approachCommunicate complex technical concepts (AI, automation, integrations) in a clear and practical wayAdapt messaging for diverse audiences, including executives, business users, and technical teamsExperienced soft skills and objection handling.Articulate business value and differentiation in the context of customer needsSupporting Complex Sales CyclesPartner with Account Executives and cross-functional teams to drive strategy on large, complex dealsLead or contribute to RFx responses, proposals, and customer presentationsGuide customers through evaluation and decision-making processesLead virtual or on-site workshops to build alignment and confidenceBuilding business cases / ROI modelsQuantifying value (cost reduction, containment, CSAT impact)Partnering with Value Consultants (or doing it themselves)Technical Validation & Integration AdvisoryEngage with architects, developers, and IT teams to validate solution fit within enterprise ecosystemsAdvise on APIs, integrations, data flows, security, and interoperabilityAddress feasibility, risk, and technical adoption considerationsSupport use cases involving AI, automation, analytics, and digital engagementCoordinate with SME, partners and Product Team.Innovation & Thought LeadershipStay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)Act as a technical ambassador, showcasing innovative solutions to customers and partnersTeam Collaboration & LeadershipCollaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomesLead or contribute to virtual deal teams on complex opportunitiesShare knowledge, mentor peers, and contribute to team best practicesOperate with a high degree of autonomy while managing multiple prioritiesCo-selling and co-designing solutionsWhat We’re Looking ForYou bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.Required ExperienceExcellent communication & presentation skills in both French and English5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical rolesExperience supporting enterprise or complex S