Senior Service Sales Engineer

Date Posted:Country:United Arab EmiratesLocation:Otis L.L.C 37th floor The One Tower Sheikh Zayed Road Dubai United Arab EmiratesRole OverviewThe role holder is responsible for supporting the service sales operations including estimations preparing maintenance contracts and negotiating contract renewals. The role holder maintains contracts database in the MIS system to ensure effective tracking of the sales pipeline. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.On a typical day you will:Manage a portfolio of elevator units through maintaining good working relationships with existing customersServe as primary contact for timely resolution of customer needs surrounding inquiriesDevelop buildon repair and modernization sales through networking bids and tendersDevelop your own sales strategy to achieve sales targets ensuring profitabilityUse Otis sales tools to effectively track opportunities pipeline and forecast sales resultsConduct sales negotiations and close deals ensuring payment on timeCollaborate with fellow team members including other sales representatives and field colleaguesProvides management information and insights on all dimensions of work area performance to facilitate discussion and decision making both on a periodic basis and for adhoc management requests.Follows all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.Works under the guidance of the Manager Service Sales toPrepares estimates and issues quotations for additional repairs upgradating of units and modernization.Liaises with clients to hunt new client negotiate maintenance contract for nonOtis recoveries and Modernization ensuring all potential client risks are addresses under the renewal terms.Ensures critical actions on all contracts including SPL special contracts are captured to minimize Otis Entitys contractual risk.Executes sales strategies to recover lost units modernization and actively pursues clients to ensure unit recovery on favorable terms for Otis Entity.Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.Assists the Finance Department with the timely collection of payments based on contracting agreements.Maintains and updates the maintenance contracts database in the SMS system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.Keeps abreast of professional developments new techniques and current issues through continued education and professional growth.What you will need to be successfulYou have a business or technical degree or have completed training as a technician or technical business administrator with a minimum of 5 years work experienceYou have some experiences in the sale of technical products requiring customer consultationYou have a strong customer and service orientation including excellent interpersonal skillsYou have strong presentation written and verbal communication skills to effectively develop expectations and relationships with internal and external customersYou are target focused with the ability to work at pace in a demanding complex corporate organizationFluent written and spoken English essential.If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highp