Senior Quality and Service Delivery Specialist

Senior Quality and Service Delivery SpecialistAbu Dhabi, United Arab EmiratesJob DescriptionJOB SUMMARYThis position is responsible for inspecting and supervising the workplaces to ensure that the patients, guests and caregivers are protected. This position is also responsible for product quality, ensuring all products and procedures are in compliance with internal and external standards in dangerous or unsafe conditions.ResponsibilitiesPRIMARY JOB DUTIES AND RESPONSIBILITIESDevelops and implements processes, procedures and systems required to manage by Service Provider.Ensure Service Provider’s policy and procedures are approved as per CCAD document control process.Communicate the updated policy and procedures to the Service Provider.Ensure processes implemented by Service Provider are as per CCAD FSMS.Ensure Service Provider reduces the customer complaints in conjunction with the Food Services department.Audits & controls general kitchen hygiene conditions (food safety & hygiene production operations).Reports hazards and injuries to management and use outputs.Conducts regular check on analysis results of swabs, raw products and finished meals produced by service provider.Recommend changes in systems and procedures to increase efficiency and improve service levels.Coordinates inspections from outside audit agencies and other governing bodies.Ensure all records defined in CCAD FSMS are maintained by the Service Provider.Ensure Service Provider constructs processes and procedures to ensure product traceability for the final products produced and consumed.Create systems to monitor and control indicator of food quality assurance.Promotes continuous improvement programs in conjunction with production team.Perform regular checks during making process steps and online product analysis results during the production process to provide optimum safety level of finished meals.Takes decision in releasing / blocking raw and finished meals.Takes decisions in issues concerning safety & quality of the products.Participate in operations and other initiatives to improve quality and guide the overall process.Plan, coordinate, and oversee all internal and external audits for the Food Service department, ensuring compliance with international and local standards.Manage audits and inspections from regulatory and accreditation bodies, including but not limited to:Joint Commission International (JCI)Department of Health (DOH)Abu Dhabi Agriculture and Food Safety Authority (ADAFSA)SEHHI program requirementsFood safety auditsGovernment regulatory audits and other relevant authoritiesEnsure audit readiness for scheduled and unscheduled inspections, including preparation of documentation, evidence, and compliance reports.Address audit findings through corrective and preventive actions, ensuring timely resolution and continuous improvement.Serve as the primary liaison with auditors and governing authorities, maintaining strong communication and adherence to applicable standards and regulations.Audits quality assurance processes and systems to ensure corrective actions are taken with the set parameters.Ensure compliance with all licensing and certification requirements for the Food Service department.Responsible for monitoring, updating, and maintaining all departmental licenses and certificates, including those mandated by regulatory authorities.Ensure the Service Provider regularly reviews and renews all required licenses and certifications in accordance with local and international standards.Verify that documentation is accurate, current, and readily available for audits and inspections by governing bodies such as:Department of Health (DOH)Abu Dhabi Agriculture and Food Safety Authority (ADAFSA)SEHHI programFood safety regulatory agenciesCoordinate with the Service Provider to implement processes that guarantee timely renewals and compliance with applicable laws and accreditation requirements.Act as the primary point of contact for regulatory authorities regarding licensing and certification matters, ensuring continuous adherence to standards and avoiding lapses that could impact operations.Serve as the primary liaison between Facilities Operations & Maintenance and the Food Services department.Act as the key point of contact for all matters requiring coordination between FoM and Food Services, ensuring seamless communication and collaboration.Facilitate alignment of operational requirements, maintenance schedules, and compliance with hygiene and safety standards within Food Service areas.Represent the Food Services department in discussions related to equipment and facility updates impacting food service operations.Serve as the designated point of contact for all food service-related projects, including planning, execution, and monitoring, ensuring projects meet quality, safety, and regulatory standards.Coordinate with internal stakeholders and external service providers to ensure timely completion of projects without disruption to