Senior Manager - CCU Shift Manager (DEL5)

Qiddiya Investment Company is seeking a dedicated and skilled Senior Manager - CCU Shift Manager to join our operational leadership team. In this essential role, you will be responsible for managing the City Control Unit (CCU) during shift operations, ensuring the safety, efficiency, and responsiveness of our attractions and facilities for all guests. Your leadership will play a crucial part in cultivating a remarkable visitor experience in our groundbreaking entertainment destination.The Shift Manager leads on-shift operations from the City Command Unit (CCU), ensuring real-time coordination, compliance with standard operating procedures, and uninterrupted service delivery across all operational functions. The role acts as the primary escalation point during live operations, incidents, and disruptions, maintaining safety, service continuity, and stakeholder alignment across 24/7 city operations.Key ResponsibilitiesLead and coordinate all operational activities during assigned shifts from the CCUAct as the primary escalation point for incidents, disruptions, and operational deviationsConduct pre-, mid-, and post-shift briefings to ensure seamless handovers and continuitySupervise CCU Operators and manage workload distribution across operational streamsMonitor shift performance and provide real-time guidance and decision supportEnsure adherence to safety protocols, SOPs, and operational proceduresOversee incident identification, escalation, coordination, and closureIdentify emerging operational risks and escalate appropriatelyCoordinate in real time with field teams, emergency services, and other control centersMonitor city operations using dashboards, CCTV, and digital monitoring toolsEnsure accurate logging of incidents, decisions, and shift activitiesProvide timely and accurate operational updates to internal and external stakeholdersRequirementsBachelor's degree in Operations, Engineering, Facilities Management, Hospitality, or a related fieldMinimum 5 years' experience in operations, control room, or field environmentsAt least 2 years' experience in a supervisory, coordination, or shift leadership roleExperience in shift-based operations and live incident handling environmentsShift-based role covering 24/7 operationsOn-site presence within the City Command Unit (CCU)Reports to the CCU Director or Duty Director as per approved rosterStrong technical knowledge of CCU systems and operational processesProven leadership skills with the ability to motivate and lead teams effectivelyOutstanding problem-solving and decision-making capabilities under pressureExcellent communication skills, with the ability to engage and collaborate with diverse stakeholdersWillingness to work flexible hours, including nights, weekends, and holidays as needed#J-18808-Ljbffr