Senior Community Manager

Roles, Responsibilities, DutiesThe Senior Community Manager overall is responsible for management of the community in compliance with the applicable Law to manage and operate a Jointly Owned Property. This includes, but is not limited to site operations and supervision, financial, general management, relationship management with OA Board Members, Owners, Service Providers, Contractors and all other entities who directly or indirectly contribute to the management and operations of the community.As a senior leader the community manager is also responsible to supervise and manage team ensuring delivery and high performance.Community Operations ManagementEnsure full compliance with the Jointly Owned Property Law and Directions therein.Provide and instruct the team on any legislative changesResponsible for creation and maintenance of SOP in the community.Develop, manage and implement governing documents that are required for managing the OA.Manage relationships with OA Board Members and Homeowners/Residents.Cater to the secretarial and administrative requirements of the OA/OA Board MembersPlan, organize, manage and conduct Annual General Assemblies of homeowners in line with the Association Constitution.Plan and conduct or chair OA Board Meetings and manage interactions with the Board on an ongoing basis.Manage community Financials, OA insurances and related claims execution.Manage community’s Common Areas and services therein.Manage contracts or agreements with all parties who conduct business or transact with the community.Manage and ensures comprehensive records and systems are appropriately kept and filed.Manage, review and implement methods for regular communications or updates with members of the OA, residents etc.Liaise with government authorities on issues pertaining to the community, as often or as required from time to time.Prepare scheduled and ad-hoc reports for Senior Management and OA Board.Prepare presentations and analysis as may be required from time to timeCommunity / Building/ Site ManagementConduct regular inspections/audits and drive proactive resolutions to ensure the standards are always maintainedReview and manage service provider/contractor performanceReview contractual work schedules, service level agreements and reports to ensure standards are always maintained in line with contractual termsOrganize regular meetings with service providers to drive and enhance overall site management and performanceAdvise Senior Management or OA Board on significant non- performance of service providersManage process to proactively update Senior Management or OA Board on significant maintenance requirementsEnsure all statutory requirements are always fulfilled and are up to dateContinuously review and resolve all health and safety issuesManage crisis and emergencies at any/all times of incident and report the same to respective authorities, whilst escalating the same through established policies and processesEnsures timely customer communications to customer via established channels and recommend ways to enhance the sameIssue communications to owners / residents / stakeholders via established channelsDevelops community newsletters or updates on a monthly or quarterly basisPlan and organize community events promoting the spirit, wellbeing and cohesiveness of the communityManagement of Vendors and ProcurementManage all vendors (contractors, suppliers, service providers etc.) who transact with the OA and prepare or review Request for Proposals or procurement requirements for the OAReview and make recommendations or analysis on received proposalsManagement of OA FinancialsPrepare budgets for the community service fees in consultation with the management team and / or OA Board (as applicable).Present budget to the OA Board and OA as may be applicable from time to time for approvals.Liaise with any relevant government office and seek approvals on the community service fees where required.Manage the process for invoicing community service fees to all homeowners.Implement measures and strategies to ensure maximum service charge collections.Pursues measures (approved by Law) for recovery of outstanding service charge.Exercise due diligence and cost control to ensure expenses do not exceed the budget.Manage the community cash flow through revenues and expenses, escalating cash flow or deficit issues as appropriate to Senior Management and OA Board Members.Review and process invoices as per UAE VAT regulation for timely payments to service providers.Implement initiatives to increase community income and cost savings.People ManagementSupervises team activities to ensure required/expected standards are met.Identifies and recommends team's professional development.Conducts appraisals for team members. Provide performance feedback to team members for continual improvement.Working in liaison with PC&P for recruitment of new staff.Responsible for new staff trainingDelegates work with clear instructions to teamQualificat