Sales Coordinator

OverviewAbout the job: Sales Coordinator — JAFZA, Dubai, UAE, Office-basedJob purposeProvide day-to-day sales administration and customer support for the Middle East region. Ensure accurate order processing, smooth coordination between sales, operations, logistics and head office, and high levels of client satisfaction.Key responsibilitiesOrder managementReceive, verify and confirm purchase orders from regional customers.Enter/maintain orders in ERP and ensure documentation (POs, packing lists, invoices) is complete and accurate.Follow up with operations, warehouse and logistics to confirm product availability, packing and timely dispatch.Customer support & communicationAct as first point of contact for assigned accounts (Iraq, Syria, Jordan), respond to inquiries, provide product information and resolve routine issues.Follow up on quotations, order status and delivery updates; maintain professional client correspondence.Communicate price updates, product innovations and promotional information to distributors and customers as directed.Account administrationCreate and maintain customer accounts in the company system; coordinate account setup with head office (France) where required.Monitor commercial budget/allocations for the Middle East region and report variances to the Sales Manager.Track turnover by country for assigned territories and flag risks or opportunities.Reporting & data managementMaintain and update sales trackers, CRM and customer records with accurate, timely information.Prepare weekly and monthly sales reports (orders, deliveries, outstanding issues, performance vs. targets).Support ad-hoc analysis and reports (seasonal trends, stock issues, distributor performance).Coordination & continuous improvementLiaise with cross-functional teams (finance, operations, logistics, marketing) to resolve issues and improve processes.Suggest process improvements to reduce order errors, shorten lead times and enhance customer experience.Compliance & documentationEnsure all activities comply with company policies, export/import documentation requirements and regional regulations.KPIs (examples)Order confirmation accuracy rate (target 98%)On-time order dispatch rateTime-to-respond to customer inquiries (target 24–48 hours)Timeliness and accuracy of weekly/monthly reportsCustomer satisfaction / number of escalationsRequirementsExperience: 2–4 years in sales coordination, sales administration or customer service — ideally in FMCG, Food Service, dairy or confectionery.Bachelors degree in Business Administration, Commerce or related field.Regional experience: Familiarity with GCC/Middle East customers and trade practices.Strong MS Office skills (Excel required); experience with ERP/CRM systems and Power BI is a plus.Clear written and verbal communication in English; Arabic is a strong advantage.High attention to detail, good organizational skills and ability to manage competing priorities.#J-18808-Ljbffr