SaaS Client Relationship Manager

This is a full-timerole for aSaaS Client Relationship Manager, you will manageand grow relationships with SaaS customers to ensure satisfaction, retention, and revenue expansion. Actas a strategic partner aligning client goals with platform capabilities. Drive adoption, renewals, and long-term value across assigned accounts.Location:RemoteQualifications3–7 years in SaaS account management, customer success, or client relationship rolesStrong understanding of SaaS subscription and revenue modelsExperience managing mid-market or enterprise clientsExcellent communication and stakeholder management skillsProven ability to drive renewals and expansion revenueStrong business acumen and problem-solving abilityExperience collaborating with technical and product teamsResponsibilitiesServe as the primary point of contact for assigned clientsDrive product adoption, customer health, and retentionLead renewals and identify churn risks with mitigation plansIdentify upsell and cross-sell opportunities with SalesOversee onboarding and ensure smooth implementationTrack KPIsand prepare client performance reportsMust HaveStrong client relationship and stakeholder management skillsExperience driving SaaS adoption, retention, and renewalsAbility to identify expansion and growth opportunitiesExcellentpresentation and communication skillsNice to haveExperience conducting QBRs or executive business reviewsFamiliarity with CRM and customer success platformsExperience in B2B SaaS environmentsUnderstanding of churn prevention strategiesExperience supportingonboarding and implementation processesWhat's great in the job?Opportunity to work with a growing, innovative companyPlay a key role in shaping the future of the company by expanding our client basePotential for career progression into senior business development or sales management rolesCollaborative and dynamic work environment#J-18808-Ljbffr