RR-0203395 - Associate Manager Software Engineering

RR-0203395 - Associate Manager Software EngineeringJoin to apply for the RR-0203395 - Associate Manager Software Engineering role at DXC TechnologyJob DescriptionKey ResponsibilitiesIssue Investigation & Resolution: Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications. Reproduce issues in test/staging environments to identify bugs or misconfigurations. Conduct detailed log analysis, SQL/database checks, and API validation.Incident Management: Classify and prioritize incidents based on severity and business impact. Escalate unresolved issues to Level 3 with proper documentation and root‑cause findings. Collaborate with L1 and L3 teams during major incidents and post‑incident reviews.User Support & Communication: Communicate with business users or clients to gather additional information when needed. Provide workarounds or solutions while permanent fixes are being developed. Maintain knowledge base and support documentation.Technical Tasks: Prepare scripts or SQL queries to validate data or resolve issues. Perform basic configuration changes or updates in non‑production environments. Conduct release verification and smoke testing after deployments.Continuous Improvement: Analyze recurring issues to suggest long‑term fixes or enhancements. Provide feedback to development/QA teams to improve application stability and usability.Skills & QualificationsTechnical Skills: Strong .NET, Angular and VB experience. Strong understanding of web technologies (HTTP, HTML, CSS, JavaScript). Experience with web application architectures (client/server, REST APIs). Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries. Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.Soft Skills: Strong analytical and problem‑solving skills. Excellent communication and documentation abilities. Ability to work independently and under pressure. Communication tools: Slack, Microsoft Teams, Email. Code/CI: Git, Jenkins, GitHub Actions.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers. DXC does not request money or payments from applicants or ask them to purchase equipment. For more information on employment scams, please visit the appropriate resources.#J-18808-Ljbffr