RR-0203394 - Associate Manager Software Engineering

RR-0203394 - Associate Manager Software EngineeringJob Summary: The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web‑based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.Key ResponsibilitiesIssue Investigation & ResolutionHandle escalated tickets from Level 1 support involving functional or technical issues in web applications.Reproduce issues in test/staging environments to identify bugs or misconfigurations.Conduct detailed log analysis, SQL/database checks, and API validation.Incident ManagementClassify and prioritize incidents based on severity and business impact.Escalate unresolved issues to Level 3 with proper documentation and root‑cause findings.Collaborate with Level 1 and Level 3 teams during major incidents and post‑incident reviews.User Support & CommunicationCommunicate with business users or clients to gather additional information when needed.Provide workarounds or solutions while permanent fixes are being developed.Maintain knowledge base and support documentation.Technical TasksPrepare scripts or SQL queries to validate data or resolve issues.Perform basic configuration changes or updates in non‑production environments.Conduct release verification and smoke testing after deployments.Continuous ImprovementAnalyze recurring issues to suggest long‑term fixes or enhancements.Provide feedback to development/QA teams to improve application stability and usability.Technical SkillsStrong understanding of technologies such as Java, .NET, and Visual Basic.Experience with web application architectures (client/server, REST APIs).Knowledge of databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.Soft SkillsStrong analytical and problem‑solving skills.Excellent communication and documentation abilities.Ability to work independently and under pressure.Proficient with communication tools such as Slack, Microsoft Teams, and Email.Experience with code/CI tools: Git, Jenkins, GitHub Actions.Seniority LevelEntry levelEmployment TypeFull‑timeJob FunctionEngineering and Information TechnologyIndustriesIT Services and IT ConsultingLocationRiyadh, Saudi ArabiaLegal NoticeRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of an illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.#J-18808-Ljbffr