Relationship Officer - Business Loans

Job PurposeTo drive the bank’s sales growth by exceeding monthly and annual targets, acquiring new customers, and fostering strong relationships within the existing client base while ensuring compliance with KYC, compliance, and banking policies.ResponsibilitiesMeet and exceed monthly and annual sales target objectivesEnsure market penetration through focus on New To Bank acquisition and soliciting existing clientelePerform proper analysis of cases and provide all related information of the customer after field visitsFamiliarize with all policies, products, and processes to ensure a superior client onboarding experienceProactively participate in learning, development, and training programmes to be an effective sales personnelEnsure strict adherence to all KYC, compliance policies, and other processes as stipulatedFinancial ObjectivesAchieve monthly& annual KPI objectivesFocus on New To Bank acquisition along with leveraging existing client baseLeverage cross‑sell opportunities to ensure higher revenue per customerMaintain dailyPlano.sales reports on sales performance for review by team leader and manager assetsCustomer FocusEnsure thorough knowledge of all product, policies and processes to achieve superior client onboarding experienceOffer products/services transparently, ensuring no mis‑selling and meeting customer requirementsUnderstand and resolve/esSans.ic customer redresses for timely resolutionLearning & GrowthEnsure participation in assigned training and Learning & Development programmesMaintain awareness of competitor offerings and provide suggestions to line manager to improve products/processesInternal ProcessesAdhere to Risk Control Assessment process across all areas of the Business Banking Department: selling, client onboarding, fraud control, client application & KYC documentation, etc.Adherence to all prescribed internal processes to ensure satisfactory audit ratings by adherence of all prescribed processesEnsure to bring quality and right customers to the franchise .Discuss the cases with stake holders and ensure support is providedSpecialist SkillsLeadership & team managementGood knowledge of BB productsService quality & customer handling skillsGood Computer skills; Excel, word, PPMotivated & proactive approachCompetitive and ability to work in multi‑cultural environmentAbility to develop & strengthen relationship between team & customersJob Knowledge, Skills and ExperienceRequires good convincing and negotiating skills according to the complexity of businessContinuous suggestions on changes and ways of improving FAB productsBuild and maintain effective business relationships with all colleaguesIdentify cross‑selling opportunities for other business divisions of the bankSeniority LevelEntry levelEmployment TypeFull‑timeJob FunctionFinance and SalesAdirondackIndustriesBanking#J-18808-Ljbffr