Relationship Manager-Small Business Finance(Outsource)

Relationship Manager-Small Business Finance (Outsource)United Arab EmiratesJob DescriptionKEY METRICS:Revenue, Expenses, Net Income, AssetsConsumer satisfaction, loan/financing repayment performance, delinquency rates, consumer retention, complaints, compliance with regulations and codes of conductNumber of valid customer complaints, percentage of delinquent customers, customer exits due to financial crime complianceKey Accountabilities and Responsibilities:CreditAcquire volumes from existing portfolio and new contacts; develop a database of qualified leads through referrals, cold calling, networking, etc.Prepare high-standard call reports that are informative and professionalPrepare credit applications, analyze financial documents, and ensure compliance with policies and regulationsAssess client needs, monitor financial health, and ensure complete documentation with adequate collateralManage disbursements, adjustments, and ensure credit lines are valid and accessibleCoordinate with internal departments for smooth transaction processingAdhere to the bank's financing policies and report exceptionsConduct regular site visits for credit monitoring and follow up on duesProvide clients with practical options, ensuring ethical sales practices and transparency in terms and conditionsCustomer ServiceMaintain contact to ensure high client satisfaction and handle complaints effectivelyDevelop and maintain relationships to meet revenue and profit targetsEnsure service quality standards and client satisfaction scores are achievedInternal / External CooperationCollaborate effectively with all bank employees and external partnersBuild trust, communicate effectively, foster innovation, and uphold integrityComplete mandatory training and pursue skill development opportunitiesSkills and Knowledge RequirementsKnowledge of ADIB’s products, credit analysis, operational policies, and UAE banking regulationsExperience in credit appraisal and relationship managementMinimum five years of banking experience in a relationship management roleJob InfoJob Identification: 3182Posting Date: 05/16/2025Apply Before: 06/30/2025#J-18808-Ljbffr