Program Manager

Were building the future of how the world communicates.Netcracker part of NEC Corporation combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses unlock innovation and create meaningful digital experiences for millions of people around the world.With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide we are the global market leader in telecom software and services.Join us and be part of a team that is not just keeping up with the digital future but is leading the way.Whats in it for youAt Netcracker we are all entrepreneurs. This means we get creative when thinking of technical solutions we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and arent micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.Position SummaryThe Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E activities to ensure that service commitments are attainable and profitable.Principal Duties and ResponsibilitiesManage and grow Netcrackers on-site transformation programs including the following:Budget and business planning for projects and programs including forecasting monitoring and resource planning while ensuring business profitabilityManage customer expectations and satisfactionGenerate additional profitable revenue by expanding the scope of services provided by NetcrackerPartner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals execution of contract negotiations and pre-sales consulting.Represent Solution Delivery in presales activities ensuring that Netcracker deployment methodologies are accurately represented to potential customersLead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.Hold Account Teams accountable for project deliverablesManage all resources to ensure that all program commitments are completed on time within budget and with high qualityLead service delivery and customer support activities related to the Netcracker product suiteEstablish and grow relationships with clients at all levels in the organizationAct as a trusted advisor to customer executives and SMEs participating in strategic and roadmap discussions on business transformation.LeadershipLead cross-functional multi-cultural geographically dispersed teamsEstablish and manage MBOs/KPIs for the teamPartner with leadership to create and maintain departmental staffing plans organizational charts budgets and other appropriate departmental documentationInteract with Engineering and Product Management departments in an effective manner providing input for ongoing product enhancementsExperience and RequirementsProven ability to lead multi-million business transformational programs involving complex technical solutions in the BSS industryRequired experience with writing and reviewing contracts SOWs and other commercial agreementsProven ability to handle program governance ensuring alignment on program milestones and future strategyAbility to build and execute resource plans (on/offshore)10 years management experience at least 3 years at senior levelsExperience running multi-million programsExtensive experience with project management methodologiesAbility to build relationships at multiple levels within the client organizationExperience working in a matrixed corporate environmentAbility to travelEducationBachelors degree in related fieldWho is Netcracker TechnologyWe are a forward-looking software company offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations unlocking the opportunities of the cloud analytics virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years our unique combination of technology people andFor more information please of our job opportunities in Brazil are open to people with disabilities (PWDs)/ Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs)Connect with us on LinkedIn and stay up to date on our company news.#LI-OnsiteRequired ExperienceManager#J-18808-Ljbffr