Program Manager, External Fulfillment Prime

Amazon is seeking a Program Manager in the 3P -External Fulfillment Prime organization in Dubai to focus on scaling the channel and improving our CX speed in UAE. As a Program Manager you will be responsible for planning, implementing and evaluating projects and initiatives ensuring an efficient and effective experience for both sellers on our Prime channel and customers. Your role will involve collaborating with cross‑functional teams and overseeing the day‑to‑day strategy and operations of programs. If you have a passion for customer and seller experience, excellent organizational and leadership skills and the ability to drive strategic initiatives we encourage you to apply.Key Job ResponsibilitiesDevelop and implement improvement programs and initiatives in line with the organization’s strategic goals and objectives.Collaborate with cross‑functional teams to identify gaps and develop innovative solutions to improve the speed of delivery.Monitor and analyze data trends and seller performance metrics to identify areas for improvement and make data‑driven recommendations.Articulate business and technical requirements to effect process changes.As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.Qualifications3 years of program or project management experience.3 years of working cross‑functionally with tech and non‑tech teams.3 years of defining and implementing process improvement initiatives using data and metrics.Bachelor’s degree.Knowledge of Excel (PivotTables, VLOOKUPS) at an advanced level and SQL.Experience defining program requirements and using data and metrics to determine improvements.3 years of driving end‑to‑end delivery and communicating results to senior leadership.3 years of driving process improvements.Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.Experience building processes, project management and schedules.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.#J-18808-Ljbffr