Program Manager, External Fulfillment

DescriptionAmazon is seeking a Program Manager in the 3P -External Fulfillment organization in Dubai to focus on strategy & operations to drive growth & improve customer & seller experience in MENA.As a Program Manager, you will be responsible for planning, implementing, and evaluating projects and initiatives, ensuring efficient and effective delivery experience and speed for our channels. Your role will involve collaborating with cross-functional teams, and overseeing the day-to-day strategy and operations of speed programs. If you have a passion for delivery experience, excellent organizational and leadership skills, and the ability to drive strategic initiatives, we encourage you to apply.Key job responsibilitiesDevelop and implement CX/SX & channel growth improvement programs and initiatives in line with the organization's strategic goals and objectivesCollaborate with cross-functional teams to identify gaps and develop innovative solutions to improve speed of deliveryMonitor and analyze data, trends, and seller performance metrics to identify areas for improvement and make data-driven recommendationsArticulate business and technical requirements to effect process changesStay updated on emerging trends, technologies, and best practices that can help enhance speedBasic Qualifications3+ years of program or project management experience3+ years of working cross functionally with tech and non-tech teams experience3+ years of defining and implementing process improvement initiatives using data and metrics experienceBachelor's degreeKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience defining program requirements and using data and metrics to determine improvementsPreferred Qualifications3+ years of driving end to end delivery, and communicating results to senior leadership experience3+ years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Souq.com FZ LLCJob ID: A3207609#J-18808-Ljbffr