Product & Deployment Lead, EMEA

OverviewDate Posted: 2026-02-11Country: United Arab EmiratesLocation: Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab EmiratesRole OverviewWe are seeking a Product & Deployment Lead, EMEA in charge of a team deploying the Global SMS application across multiple countries. This role ensures that deployment activities are delivered on time, within scope, and in compliance with local regulations and organizational standards, and that the deployment framework is enhanced and scalable for future deployments.The position requires close collaboration within the team and with cross-functional teams (development, infrastructure, security, and business stakeholders) and strong analytical skills to identify opportunities (automation, simplifications, continuous improvements).Key ResponsibilitiesLead a SMS deployment teamExecute initial discovery of SMS solution in “MT0” session, identify enhancements and support adequate functional specification requirements definitionPrioritize enhancements as pre or post Go LiveEnsure Pre-Go Live enhancements are within the allocated budget and timelineLead Data Migration, performance testing, integration testing, business continuity testingLead UAT (including Data and integration signoff, performance testing if applicable, business continuity testing if applicable)Support change management (Lead country Expert/key user training, support/monitor champions training execution)Successful deployment within time and budgetHandover support post go live to sustain teamMonitor post Go Live adoption and defectsMonitor team resource allocation with support of project planner to avoid under and over utilizationMonitor and reconcile weekly progress with the project planCommunicate to stakeholders on progress and budgetHave a deployment MFA and increase score to be above 5.5 (out of 7)Deployment Strategy & FrameworkContribute to designing the deployment strategyEnhance and improve the existing deployment template to reduce deployment timeline and costSupport standard modular approachOptimize the overall process (Country discovery MT0, enhancements definition and prioritization, UAT, signoff, etc.)UAT/Test Planning & StrategyContinuously enhance the Azure DevOps (ADO) structure to efficiently collect, manage, and act on UAT feedbackReview and refine existing test plans and scripts, ensuring they reflect current system requirements and user expectationsMaintain and evolve testing assets based on functional specification documents (FSDs), system updates and enhancements, and real-time user feedback during UAT cyclesDevelop testing strategies that align with product goals, emphasizing traceability, coverage, and risk mitigationCollaborate to define and improve the ADO framework for test management and traceabilityInclude data migration, interface, performance testing, DRP/Business continuity, etc.Test Execution & ValidationLead and execute functional, performance, and user acceptance tests (UAT) to validate system behavior under diverse conditionsMonitor and report on test progress, ensuring transparency and timely escalation of issuesDrive defect resolution by coordinating with development and QA teams, ensuring root cause analysis and timely fixesCollaboration & Stakeholder ManagementPartner with country stakeholdersSupport change managementPartner with CTO teams (build, interface, data load) and PMO to ensure alignment across deployment and testing activitiesEngage with product design engineers, robust design leaders, and business analysts to ensure test coverage reflects business needsFacilitate cross-functional workshops and syncs to align on priorities, timelines, and quality expectationsAutomation & Continuous ImprovementPropose and contribute to the development of automated regression test suites to enhance testing efficiency and reduce manual effortParticipate in root cause analysis (RCA) for defects and document lessons learned to improve future testing cyclesAdvocate for continuous improvement in testing practices, tools, and team collaborationDocumentation & ComplianceMaintain comprehensive documentation of test results, deployment procedures, and validation reportsSupport internal and external audits by ensuring traceability, compliance, and quality assurance standards are metContribute to knowledge bases and training materials to support onboarding and knowledge transferGovernance & MetricsDefine and track KPIs for deployment success, test coverage, defect resolution, and UAT satisfactionEstablish governance models for deployment approvals, rollback procedures, and change controlProvide regular updates to leadership on deployment health, risks, and improvement opportunitiesQualifications & SkillsExcellent communication and stakeholder management skills across technical and business domainsFluent English level, any additional languages being an assetNegotiation skills with partner teams and country stakeholdersLead external partners teamsObjective orientedRes