Principal CX Advisory Consultant

**Design and lead transformations:** stand-up programs and governance with organization-wide impact for large, complex, multi-workstream transformations, produce a KPI-driven CX roadmap using the latest AI-powered experience orchestration capabilities.**De-risk delivery:** proactively identify risks and issues early, manage dependencies and work with the program team to drive mitigation plans across data, process, talent, and tech.**Experience:** 15+ years in CX/experience/consulting across multiple industries; 5+ years leading teams or multi-workstream programs.**Metrics & scorecards:** defines KPIs, builds value drivers & projections; sets up benefits tracking and OKRs.### Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.#J-18808-Ljbffr