PMO Manager (Workflow & Execution)

Role SummaryJoud Coffee is hiring a PMO Manager (Workflow & Execution) to build and run our company-wide operating system for execution. This role owns how tasks and projects are requested, prioritized, approved, executed, tracked, escalated, and closed across all departments.We will rely heavily on a work management platform (e.g., Wrike, Asana, Monday.com, ClickUp, Jira) as the system of record, and a communication platform (e.g., Slack, Microsoft Teams) as the communication layer. Your job is to ensure all departments operate on the same drumbeat—clear owners, clear deadlines, clear definitions of done, and predictable delivery.Reporting line: Managing Director (Office of the MD)This is not a “status reporting” jobThis role is expected to be proactive and outcome-driven:Identify bottlenecks, root causes, and execution gapsRedesign workflows and standards to remove frictionPush stakeholders to meet commitments and targetsEscalate early with facts and solutions—not excusesWhat you will own1) Workflow policyDefine work types: Request / Task / Project / ProgramStandardize: required fields (owner, due date, stakeholders, definition of done), statuses, milestones, and approval gatesDefine handoffs between departments (who owns what, when, and what “complete” means)Establish rules of engagement: communication vs execution tracking2) Work management platform design & administrationBuild the workspace structure across departments (spaces, permissions, templates)Create intake/request forms so work enters the system cleanly (no chaos via DMs)Build templates for repeatable work (launches, openings, procurement, etc.)Set up dashboards, reports, and automations to enforce hygiene and accountability3) Cross-functional governance and delivery cadenceRun weekly leadership execution governance:priorities, capacity, blockers, decisions, accountabilityRun cross-functional tracking for dependencies and escalationsMaintain a single master portfolio view: what matters most, who owns it, when it ships, what’s blocked4) Bottleneck hunting & continuous improvementDiagnose recurring delivery failures (late approvals, unclear briefs, missing owners, resourcing conflicts)Run problem-solving sessions and implement fixes (process changes, templates, role clarity, SLAs)Improve cycle time, reduce rework, and eliminate firefighting5) Stakeholder management & performance pushDrive departments to meet commitments and targets through clear planning and follow-throughHold owners accountable to due dates and quality standardsEscalate decisively when delivery is at riskExamples of workflows you will standardizeNew store opening / fit-out readiness milestonesMenu item / LTO launch end-to-endMarketing campaign execution (brief → creative → approvals → launch → post-mortem)Procurement & capex workflow (quotes → approvals → PO → delivery → closeout)Facilities maintenance ticketing & SLAsHiring request → onboarding checklist → day-30 check-inWhat success looks likeWithin 90 days, we should see:A clear, enforceable Workflow Policy v1 implemented company-wideConsistent intake discipline (clean requests, owners, due dates, acceptance criteria)Leadership visibility via dashboards: priorities, owners, blockers, delivery riskMeasurable improvement in:on-time milestone deliveryblocker resolution timecycle time (request → completion)reduction in last-minute firefightingRequirements4–8 years in PMO / project execution / operational excellence / business operationsProven experience implementing and running a work management system (e.g., Wrike/Asana/Monday/ClickUp/Jira)Strong stakeholder backbone: can challenge, align, and push senior stakeholders professionallyHighly structured: writes clearly, defines “done,” designs templates, runs tight meetingsProactive mindset: identifies problems early and fixes themNice to have: multi-site retail / hospitality / F&B experience; ArabicHow to applyShare 2–3 examples of:a workflow/governance system you implemented (what changed and impact)platform setups you built (templates/forms/automations/dashboards)a case where you removed a bottleneck and improved delivery performance#J-18808-Ljbffr