Order Care Leader

We are looking for an experienced Order Care Leader to join our Last Mile team. The role is responsible for leading a team of Rider Care Agents and ensuring the delivery of high-quality support to riders. The ideal candidate will oversee daily operations, resolve escalations, improve processes, and drive initiatives that enhance the overall rider experience.Key ResponsibilitiesLead and support a team of Rider Care Agents to deliver excellent rider support.Oversee daily rider care operations, including inquiries, escalations, and issue resolution.Collaborate with cross-functional teams to improve processes and rider experience.Analyze rider feedback and operational data to identify improvement opportunities.Develop and deliver training programs for Rider Care Agents.Promote a culture of continuous improvement and high performance within the team.Bachelor’s degree in Business Administration, Management, or a related field.Previous experience in customer service, support operations, or a similar role.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Strong problem-solving skills and attention to detail.Ability to analyze data and generate insights to improve operations.#J-18808-Ljbffr