Operations Specialist Maker

Role: Operations Specialist - MakerLocation: Al AinROLE PURPOSE: Review and Processing of RIM and account opening documents of individual customers (related to Branches and DSU) maintaining related documentation based on approved requests in accordance with agreed time standards authorities and operational policies to a satisfaction level that will assist in achieving the overall mission of operational excellence.Key Accountabilities of the role:Review and Processing of RIM and account opening related to Branches and Direct Sales Unit (DSU). Maintaining related documentation based on approved requests in accordance with agreed time standards authorities and operational policies to a satisfaction level that will assist in achieving the overall mission of operational excellenceMaintain the BPM workflow timely for opening accounts for branches and DSUEnsure the information input related to the accounts in AMBIT & related systems is correct and identification info and other info are as per supporting documents attached with the file.Advise business in case of any discrepancy or missing documents etc. and maintain follow-up standards.Follow up the service team by sending frequent emails calls and reminders.Timely submission of documents to CCU via BPM for FileNet uploadEnd to End account opening in AMBITMIS/Dashboard updation on daily basis TAT report and related activities.Opening New RIMs and accounts with assurance that documents are complete as per the defined checklist.Ensure that KYC/EDD has been obtained for High-Risk countries/cases and GCD approvals taken.In cases where Compliance standards are not maintained refer to GCD.Ensure that documents are complete and necessary approvals are in place as per ADIB PolicyEnsure that processes are in accordance with operational procedures.Investigate customer and business inquiries and providing solutions to solve reported issuesPerform reconciliation of accounts taking corrective action on outstandingItems and elevate any long outstanding items.Undertake training programs to improve knowledge in order to enhance role performance.Maintain proper time standards good team spirit and service standards.Assist in enhancing job knowledge of trainees and new staff recruits.Ensure compliance to ADIB policies procedures guidelines and standardsUndertake any additional assignments / projects entrusted by the line management and complete them as per requirement.RESULTS REQUIRED:Self-confident.Engages with staff with respect.Awareness of own abilities / limits - knows when to seek help from others.Effective team member (organized understands role).Experience of working with diversified people.Understands own workload / capacity knows when to ask for work when to ask for help.Aware of workload / pressures on others in the teamManages time workload and priorities effectively.Understanding the context of work can identify issues.Recognizes when issues need to be referred to a senior.Specialist Skills / Technical Knowledge Required for this role:Needs to have knowledge for basic requirements of banking such as Account Opening documents and systems.Interpersonal and relationship skillsmust have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.Written and good oral communications skills of English and ArabicPresentation and facilitation skills (applied in both in-person and phone interactions).Knowledge of basic principles of providing customer serviceProficient knowledge of general office systems PC skills and MS Office ProductsPrevious experienceAt least 1-2 years of Banking related to Customer onboarding.Required ExperienceIC#J-18808-Ljbffr