Operations Officer - Retail Finance

DescriptionRole : Operations Officer - Retail FinanceLocation : Abu DhabiRole Purpose: Training and Managing offshore/Onshore Operations in processing of account transactions financing payments financing account maintenance in accordance with agreed time standards authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence.Key Accountabilities of the roleMonitor and Analyse the Daily Monthly and yearly volume of services financial and non-financial process.Report Monthly services queue to the management and ensure SLA and TAT met.Analyse KPI KRI and validate the onshore and offshore team performance.Analyse Time and motion report monthly and take necessary decision on staff utilization and cap plan.Identify process which can be automated and share the required Business requirement with vendor/developer to bring operational benefit to the bank & its internal/external stakeholders.Re-engineer the existing process effectively to bring additional control reduce the risk.. the process and enhance the customer experience.Monitor and validate the Rejection volume/reasons and discuss with stakeholders to reduce to reduce the RTS.Review and monitor different control reports regularly and take a proper action wherever required (e.g. Postponement Online Posting Batch Posting Audit Trial Report etc.)Assessment of risk & controls to each process raising incidents in case of any operational loses/near miss.Update Standard operations procedure whenever there is change in the process and renew them before due date.Monitor Reconciliation Report and ensure corrective action are taken on outstanding items. Escalate any long outstanding items.Frequent review of QA ReportConduct Weekly Team meeting and review the process highlight any issues etc.Maintain proper MISTrain the offshore/onshore employees in any new/change in the process.Undertake training programs to improve knowledge to enhance role performance & to enhance job knowledge for trainees under the Emiratization program.Maintain proper time standards good team spirit and service standards.Ensure compliance to ADIB policies procedures guidelines and standards (including SOP review & addendum preparation (if required).Undertake any additional assignments clean-up / projects entrusted by the line management and complete them as per requirement.Protect ADIB information & password to avoid any operational loss due to lapses or lack of controls.Report any system issues/Phishing to ITD properly on time.Ensure high quality process outcome in terms of document verification and approvals.Specialist Skills / Technical Knowledge Required for this roleVery good knowledge of Branch operations and Banking Operations.Good leadership skills & Team playerSelf-motivatedAble to multitask prioritize and work under pressureCommercial Effectiveness Including Client /Customer Focus and CommercialityControl Environment Including Risk ManagementBusiness Skills Including Deliver Solutions and Decision MakingManagement & Leadership Including People DevelopmentPersonal & Interpersonal Skills: Including Communication & Influence and CollaborationAbilities in ensuring Regulatory Compliance Standards are met across the Dept/unitsStrong analytical /financial analysis skillsProject Management SkillsKnowledge of the banks products services policies and procedures and/or other specialist knowledge required to undertake the roleRequired ExperienceUnclear Seniority#J-18808-Ljbffr