Operations Manager, UTR, Amazon Now

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate is responsible for managing dark stores and hiring a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores managing data accuracy for operational dashboards and supporting the team in maintaining visibility into network health and performance.Key job responsibilitiesCollaborate with multiple stakeholders and launch dark stores.Track and index operational metrics including count compliance fulfillment times inventory accuracy and delivery performance across city networksMaintain data integrity for operational dashboards and reporting systems used by leadership teamsSupport root cause analysis for operational defects and SLA breachesCoordinate with store operations teams to ensure timely data updates and metric accuracyAssist in identifying trends and patterns in operational performance to support continuous improvement initiativesQualificationsBachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience1 years of performance metrics process improvement or lean techniques experienceExperience with data querying or modeling with SQLRequired ExperienceManagerOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.#J-18808-Ljbffr