Operations Lead

OverviewMonitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients. This job excludes payments, receivables, and payables.ResponsibilitiesOversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packagesManage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatchDraft SOPs and work with Tech team on drafting system operations requirement and improving user experience on Shipa Ecommerce systemsSupervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speedCoordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are metTrain, and manage delivery associates, drivers, and operations support staffMonitor performance metrics and implement improvement plansUtilize logistics software and tracking tools to manage orders, shipments, and fleet movementEnsure compliance with safety, legal, and company standards in all operationsIdentify operational gaps and lead process improvement initiativesPrepare reports and analytics for senior management, highlighting performance trends and operational KPIsQualificationsBachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field (MBA is a plus)5-7 years of experience in courier/logistics operations, preferably in the e-commerce sectorFamiliarity with e-commerce platforms and integration processesExperience with route optimization and fleet management technologiesKnowledge of local and regional logistics regulationsCompetenciesTechnical: E-commerce Platform ProficiencyTechnical: Data Analysis and ReportingTechnical: Customer Service ManagementTechnical: Proficiency in logistics management systems and toolsTechnical: Proven experience in last-mile delivery and hub operationsTechnical: Excellent problem-solving and analytical abilitiesBehavioral: Teamwork and CollaborationBehavioral: Strong communication and stakeholder management skillBehavioral: Quality and Results focusedBehavioral: Learning AgilityBehavioral: Business AcumenBehavioral: Strategic ThinkingBehavioral: Adaptability and FlexibilityBehavioral: Negotiation and influenceBehavioral: Emotional IntelligenceBehavioral: Decision Making#J-18808-Ljbffr