Operations Excellence Executive

OverviewBayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.Role SummaryAs an Operations Excellence Executive, you will coordinate with a variety of business units to develop, test and refine business processes and practices to provide the site and business unit to increase the efficiency of workflow within the environment. You will engage with all departments of operation teams, business process owners and management to innovate and implement processes to support business growth. The goal is to maximize value through efficient systems and freeing up manager’s time to focus on the business.ResponsibilitiesSupport and optimize the configuration of our existing Zendesk instances that support multiple internal and external stakeholders.Be a CX-focused requirements gathering, testing and process re-engineering SME for key projects.Develop processes and tools designed to normalize technical implementations.Define requirements, working with internal stakeholders, leadership and users to refine detailed specifications of the Zendesk application.Review and approve designs and specs, process and workflow definition and optimization.Lead and participate in user acceptance testing.Conduct end-to-end analysis of systems and processes, identify areas for improved efficiency, accuracy and scalability.Perform organizational change management activities including development of training and adoption plans, communications, and materials.Run sprints and related processes.BenefitsCompetitive Tax‑free SalaryComprehensive Health insuranceAnnual Air Ticket AllowanceEmployee discounts at multiple vendors across the emiratesRewards & RecognitionsLearning & DevelopmentQualifications#UAEBayut Masters/MBA and PMP in IT or Computer Sciences2+ years of Zendesk administrationEntrepreneurial and high growth tech firm experience preferredExperience handling multiple projects, project management and coordination with stakeholdersFluent with G Suite applicationsExperience gathering, defining, and writing business requirements, and translating into detailed designsSystems design, testing and implementation; familiar with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skills; strong phone contact handling skills and active listeningAbility to multitask, prioritize and manage time effectivelyEqual Opportunity EmployerBayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr