Operations Excellence Executive

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.As an Operations Excellence Executive, you will coordinate with a variety of business units to develop, test and refine business processes and practices to provide the site and business unit to increase the efficiency of workflow within the environment.You will engage with all departments of operation teams, business process owners and management to innovate and implement processes to support business growth. The goal is to maximize value through efficient systems and freeing up manager’s time to focus on the business.In this role, you will:Support and optimize the configuration of our existing Zendesk instances that support multiple internal and external stakeholders.Be a CX-focused requirements gathering, testing and process re-engineering SME for key projects.Development of processes and tools designed to normalize technical implementations.Requirements definition, working with internal stakeholders, leadership and users to refine detailed specifications of the Zendesk application.Review and approval of designs and specsProcess and workflow definition and optimizationLead and participate in user acceptance testing.End-to-end analysis of systems and processes, identify areas for improved efficiency, accuracy and scalability.Organizational change management activities including development of training and adoption plans, communications, and materials.Run sprints and related processes#J-18808-Ljbffr