Officer - Consumer SAM (Emiratization)

Job PurposeTo manage assigned portfolio in order to reduce bad debts, improve recovery rates while minimizing cost of collections.Key ResponsibilitiesManage the overseas agency assigned portfolio to ensure that the monthly/yearly team target for recoveries from the assigned portfolio is achieved.Ensure maintain proper documentation of collection related activities and updates on the system.Conduct monthly external agencies audit – planned as well as surprise.Identification of Skip status to monitor skip portfolio performance.Ensure representation of necessary instruments such such and DDAs, SIOs and Cheques etc. in order to recover overdue for the assigned portfolio.Ensure legal recourse and follow up on the assigned portfolio where applicable.Negotiate/finalize restructuring/settlement agreements for assigned portfolio with a view to minimize bank losses.Review, monitor and analyze weekly / monthly reports received from agencies in order to be shared with Line Manager.Assist in auditing the activities of collections agencies that are related to DIB and report suspicious activities to the management.Review the payments received from agencies and ensure it is posted to the respective accounts.Ensure reviewing of invoices received from agencies and manage payments of commissions as per the signed contract.Ensure that payments collected from customers by agencies are deposited in the Bank Account.Follow up with all concerned departments to ensure timely resolution of overseas payments.Ensure strict compliance with DIB policies and procedures and CB UAE regulations.#J-18808-Ljbffr