Officer - Central Operations

To provide back office operational support with a view to achieving timely and accurate delivery of service in line with bank’s laid down procedures, polices and service level agreements.Key AccountabilitiesTo carry out a range of processing and verification functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules. Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given. Undertake other duties at a similar level when required. Undertake duties at a higher level as required when requested by line management. To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank’s procedures.Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures.Immediate escalation to the Manager Operations of any breach, risk or loss event suspected.Perform user acceptance testing pertaining to operations.Perform business continuity recovery team activities.EducationA minimum bachelor’s degree in a business related field or equivalent.Experience and SkillsWork Experience: A minimum 3 year’s prior experience in banking operations. Specialist Skills/Competencies Required for the Role: Basic computer skills; An understanding of AML within the UAE and Central Bank regulations relating to transactional processing; Good English language aptitude.Customer Service- Service Delivery-AdvancedCustomer Focus-BasicResults Orientation-BasicCommunication-BasicAgility and Innovation-BasicTransaction Processing and Control- Service Delivery- AdvancedData Management-Service Delivery-ProficientProduct Knowledge and Documentation- Service Delivery- ProficientCore and Regulatory Banking Systems-Service Delivery- ProficientProcess Re-engineering-Service Delivery-BasicPolicies and Procedures-Service Delivery-Advanced#J-18808-Ljbffr