Night Manager Arabic Speaker Preferred | DoubleTree by Hilton Sharjah

EOE/AA/Disabled/VeteransWhat are we looking forNight Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Previous experience in Front Office within the hotel industryHigh level of IT proficiencyExcellent leadership interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a teamIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience with Front Office Management Systems/ Hilton SystemsPrevious experience with cash handlingWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doingAs Night Manager you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and must perform the following tasks to the highest standards:Oversee the entire Front Office operation to maintain high standardsServe as a point of contact for regular and VIP GuestsComplete Night Audit dutiesMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policyRepresent the Hotel Manager and other senior managers in their absence taking full responsibility of the hotelManage record and promptly resolve issues or emergencies that ariseDemonstrate current knowledge of hotel products services pricing and policies as well as knowledge of the local areaAct in accordance with all security and emergency procedures and manage the instigation of these as requiredCompile adequate handover to your colleaguesAttend appropriate training courses when required and assist with the Night Teams training and development effortsAct in accordance with policies and procedures when working with front-of-house equipment and property management systemsConduct annual and mid-year appraisals with Team MembersConduct Health and Safety Checks and Night Walks maintaining strong awareness of all hotel areasAssist other departments as necessaryRequired ExperienceManager#J-18808-Ljbffr