Merchant Experience Consultant

<div><h3>AboutTap</h3><p>TapPaymentsisrevolutionizingonlinepaymentsacrosstheMENAregionbyconnectingbusinesseswithsimple,unifiedpaymentexperiences.Weneedexceptionaltalenttohelpusonthisjourney.</p><h3>TheOperationsteam</h3><p>Greatideasaren'tenough.Tobuildatrulyglobalbusiness,weneedgreatexperiences.Joinouroperationsteamandhelpbuild,operate,andscaleourcustomer,financialandadministrativeoperationsacrosstheMiddleEastandbeyond.Yalla!let'sdothis</p><h3>AsaTapsteryouwill:</h3><ul><li>Providequalitycustomercaretoinboundcalls,chatandemails</li><li>Accuratelycategorizethereasonforthecustomercall/chat</li><li>Raisesupportticketswithcompleteinformationtoenabletrackingandresolutionofcustomerrequests</li><li>Investigateandresolvecustomercomplaintsthenclosesupporttickets</li><li>Maintainadatabaseofcustomerinformation</li><li>Escalateinquiriestotheappropriateteam</li><li>Assistcustomerswithregistrationoraccountcreation</li><li>Passcustomerfeedbackontotheproductorsalesteamtoimprovetheorganisation’sofferings</li><li>Respondpromptlytocustomerinquiries</li><li>Maintainapositive,empathetic,andprofessionalattitude</li><li>Capturecustomersatisfactionattheendofeveryinteraction.</li><li>Stayupdatedonemailsandbeupdatedandfamiliarwithallsupportingdocumentsontheknowledgebase</li><li>Contributepositivelytowardstheachievementofperformancetargetsinallaspectsoftheteam’sactivities</li><li>ProactivelyprovidesolutionsorimprovementstoTapmanagementthatdeliverimprovedcomplaintsmanagementprocessesforTapCustomersandwherepossiblereducethevolumeofcomplaints</li><li>Supportagoodteamandworkingenvironmentbyassistingfellowemployeesandparticipatingconstructivelyinteamobjectives.</li><li>Workonashiftbasis.(remoteoutsideofbusinesshours)</li><li>Carryoutotherduties,asassignedbasedonthedemandsofthebusinessandgrowthoftherole</li></ul><h3>Whatyouwillbringtotheparty:</h3><ul><li>Bachelor’sdegreeholder</li><li>Abilitytoestablishcredibilityandinternalrelationships</li><li>Understandingofclient/merchant/stakeholdercare</li><li>Awarenessofhowyourrolesupportsthebusiness</li><li>Enthusiasmforworkinginagrowingfintech</li><li>Abilitytoworkinateamandfollowdailytasks</li><li>Skillsandknowledgetoactivelyparticipateinmeetings</li><li>Abilitytodeliverworkontime</li><li>Problem-solvingandquick-thinkingskills</li><li>Abilitytoorganizeinformationandaskrelevantquestions</li><li>StrongcommunicationskillsinEnglish,withapreferenceforArabiclanguageability</li></ul><h3>AreyoureadytoshapethefutureofpaymentsinMENA?</h3></div>#J-18808-Ljbffr