Manager - Retail Pharmacy

OverviewLead the development and rollout of NMC’s front-shop strategy by driving product selection, merchandising, sales, promotions, and customer experience consistency across all pharmacies (AbuDhabi, AlAin, Dubai, Sharjah, etc.).Responsibilities1. Retail Strategy & ExecutionOwn full project lifecycle: planning, roll‑out, and refinement of retail front-shop model.Set and track store-level and network-wide targets (sales, margin, basket size).Drive SOPs and enforce planogram and visual merchandising compliance.2. Product Portfolio & Category ManagementCurate front-shop categories (OTC, health, baby, beauty, nutrition, personal care, etc.).Conduct quarterly reviews to optimize SKU mix – add, delist, re‑price.Negotiate with vendors for pricing, promos, shelf support and rebates.3. Sales Performance & PromotionsLead monthly/quarterly campaigns (e.g., bundles, seasonals, loyalty tie‑ins).Use sales data and analytics to evaluate performance and pivot tactics.Research market trends and benchmark against peers.4. Store Operations & MerchandisingStandardize store layouts and ensure front-shop compliance (audits).Oversee inventory health—monitor stock‑outs, dead stock, and turnover.Drive cross-functional collaboration with unit managers, pharmacists, and marketing.Train staff (pharmacists/promoters) in upselling, product knowledge, and SOPs.5. Cross-functional IntegrationIntegrate with procurement, supply chain, finance, and marketing.Support offline front-shop alignment and home delivery strategies.Work closely with the technology/innovation team to develop online sales channels.Qualifications & ExperienceBachelor’s in Pharmacy, Business, Marketing; MBA preferred.7–10 years in retail pharmacy/FMCG with ≥3 years in retail or project leadership.UAE license (DHA/MOH/HAAD)P&L responsibility experience strongly preferred.Demonstrated success in store-level or network transformationSkills & CompetenciesEntrepreneurial mindset, Problem solving skills.Strong commercial sense with data-driven decision-making.Proficiency in Excel, Power BI, retail ERP systems.Leadership, training, and vendor negotiation experience.Excellent communication, stakeholder management, compliance orientation.#J-18808-Ljbffr