Manager - Integrated Care Services (TPA)

Responsible for delivering medical engagement Department’s strategies for an assigned population through various communication channels. This role requires a deep understanding of healthcare, digital technologies, and patient engagement to ensure effective communication and support for the target population.Population & Data AnalysisIdentify specific healthcare challenges and opportunities within the population.Develop profiles or personas of the target population to better understand their unique requirements.Utilize data analytics to monitor the effectiveness & overall engagement.Get involved in data-driven decisions to optimize engagement effortsCompliance and Quality AssuranceEnsure compliance with healthcare regulations and industry standards.Implement quality assurance processes to maintain high standards of care.Patient Education & Team CooperationDevelop and deliver educational material and resources to empower patients with the necessary tools that aid them in making informed healthcare decisions.Provide guidance and support to other team members whenever needed.Adopt a collaborative and inclusive mindset & team culture.Ensuring task accomplishments on time despite team’s bearable challenges.Performance Metrics & Cost AwarnessDefine and track key performance indicators (KPIs) to measure the success of medical engagement initiatives.Adjust strategies based on KPI outcomes.Manage the cost allocated for medical engagement initiatives, ensuring cost-effectiveness and efficiency.Support in managing the cost allocated for medical engagement initiatives, ensuring cost effectiveness and efficiency.Medical / Digital Services ManagementManging the front door engagement channels which include:Medication Refill.Home-Based Lab.Home Healthcare Services Support.Medical Report Interpretation.Lab Results Interpretation.Mobile Application Functions.Electronic Health Records.Symptoms Checker.Medical Chat Bot.Telemedicine Scheduling SupportRemote Patient Monitoring Support.Digital Patient Engagement.E-Care Engagement.Providing medical services on daily basis through the following channels:Inbound/Outbound Calls.Backend Platform/Bupa App Services.Doctor Chat Bot.Email Support.Stakeholder CollaborationCollaborate with healthcare providers, specialists, and partners to ensure a seamless patient experience.Sustain an excellent relationships with key stakeholders to improve medical engagement.#J-18808-Ljbffr