IT Specialist Riviera on the Beach

Menu Careers website DORCHESTER COLLECTIONDORCHESTER COLLECTION vacancy search engineOur HotelsWe work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.Treasured by guests. Cherished by employees. Celebrated worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update.Reference2025-5874HotelOne Palm at JumeirahDivision & DepartmentAdministrative & General - Information TechnologyJob TitleIT Specialist - Riviera on the BeachContract TypePermanentStatusFull timePosition OverviewWe are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.We care about your career and are known for having the absolute best people in the industry. When you join us as an IT Specialist you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.What you'll getAs an IT Specialist at Riviera on the Beach here are just some of the great benefits you will receive:Competitive Salary PackageComplimentary stays with breakfast included in our sister Dorchester Collection hotels50% off at bars and restaurants within all of our sister Dorchester Collection hotelsMeals on DutyPrivate Medical InsuranceLife InsuranceFlight Allowance every 24 monthsShared Company AccommodationCompany provided transportation to and from workUniform provided by the Company with complimentary laundryWhat you'll doYou’ll love what you do and take pride in delighting our guests:You will be joining a dedicated beach team and will report directly to the Beach Club Management team.You will be responsible for most memorable experience and give seamless connectivity to the Guest during their stay and make sure all the system is working without any downtime to ensure our guests receive nothing but the best experience.You will be the first point of contact for any IT related Guest complaints and make sure that it is attended to on top priority.You need to make sure all the Beach Club applications and computer networks are working as per Dorchester Collection standard.To make sure that everyone follows all Dorchester Collection IT policies and procedures and monitors them periodically.Assist in ensuring critical systems, specifically Opera, Simphony, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.Hands‑on experience in support for Desktop OS and applications including patches.Monitor the IT Helpdesk calls and close them on a priority basis.You need to make sure all the backups