IT Service Delivery Engineer: Incident, CSI & SLA Lead

A leading technology-driven organization is seeking a Service Delivery Engineer to ensure effective and consistent IT service delivery. The role involves managing incident resolution, monitoring SLAs and KPIs, and coordinating with vendors. Candidates should have over 5 years of experience in IT service delivery and strong ITIL process knowledge. This position emphasizes communication and analytical skills to enhance service quality. A diverse and inclusive workplace is fostered to drive innovation.#J-18808-Ljbffr