Infrastructure Technical Manager

Experience: 20 years (including 57 years in infrastructure leadership roles within large-scale enterprise environments)Role OverviewWe are seeking an accomplished Infrastructure Technical Manager to take full ownership of enterprise-scale infrastructure operations across hybrid environments. This role demands deep technical proficiency across compute, storage, network, and backup domains combined with strong leadership to drive service excellence, lead multi-tier technical teams and ensure compliance in complex mission‑critical environments.Key Responsibilities1. Infrastructure & Technical OperationsLead end-to-end infrastructure operations across:Data Centers and Hyper‑Converged Infrastructure (HCI)VMware Virtualization SuiteEnterprise Backup and Storage platformsActive Directory and Email InfrastructureInfrastructure tools Monitoring, Patch Management and Compliance ToolsManage hardware/software lifecycle and refresh activities across compute, storage and OS layers.Ensure accurate capacity forecasting and performance optimization.2. Network Infrastructure & Core ServicesProvide technical depth in enterprise networking:Routing & Switching, Campus & Data Center NetworkingEnsure availability, scalability and health across all interdependent infrastructure components.3. Governance Compliance & Major IncidentsEnsure full adherence to contractual SLAs and KPIs.Act as Major Incident Manager (MIM) for P1/P2 incidents driving swift recovery and stakeholder communication.Own technical governance: chair reviews, track SIPs and drive continuous improvement.Lead RCA Problem Management and IT Risk closure ensuring permanent fixes and documentation.4. Infrastructure Planning & DR ReadinessDesign and manage the Annual Infrastructure Calendar including:Upgrades lifecycle events, patching windows and downtime planningDR drills, BCP testing and compliance auditsExecute infrastructure modernization and technology refresh programs.5. Technical Leadership & Team DevelopmentLead and mentor multi-tier technical teams (L1 L2 L3 SMEs).Provide deep domain-level technical consultation and escalation support.Develop and track skill development, cross-skilling and succession planning roadmaps.Maintain team performance and stability in a 24x7 support environment.6. Customer & Stakeholder EngagementAct as the technical owner and SPOC for all infrastructure operations.Lead strategic discussions on infrastructure risks, roadmaps and improvements.Translate complex technical insights into actionable business impact for stakeholders.7. Required Skills and Qualifications7.1 Core Technical ExpertiseData Center & HCI OperationsVirtualization (VMware) ManagementEnterprise Backup and Storage ManagementWindows & Linux AdministrationActive Directory & Email InfrastructureMonitoring, Patch and Compliance ControlsEnterprise Network InfrastructureLifecycle Management (EOL/EOS)Capacity ManagementDisaster Recovery Design, Execution & Audit Readiness7.2 Leadership & Delivery20 years of infrastructure experience57 years in senior infrastructure management roles (Technical)Strong grasp of ITIL-based service governance, SLAs, KPIs and process disciplineDemonstrated success operating in high-pressure enterprise-grade 24x7 environmentsExcellent leadership, presentation and customer-facing communication7.3 PreferredExperience in GCC/UAE enterprise environments is highly advantageousFamiliarity with regulated government or high‑availability sectors7.4 Desirable CertificationsITIL v4 Foundation or higherInfrastructure/Network Certifications (e.g. MCSE, RHCE, CCNP)Exposure to Backup, DR and HCI tools (technology‑agnostic)Required Experience:Manager#J-18808-Ljbffr