Hospitality & Protocol Manager

Hospitality & Guest ExperienceLead the development and execution of hospitality strategies for exhibitions, festivals, cultural programs, VIP visits, and external engagements.Manage guest experience journeys ensuring seamless coordination before, during, and after events.Oversee arrangements for VIP guests, artists, international partners, delegations, and government entities.Ensure high-quality hospitality services including welcome protocols, seating arrangements, lounge operations, refreshments, and guest flow.Protocol & VIP ManagementImplement and monitor protocol standards aligned with UAE cultural, governmental, and organizational guidelines.Liaise with protocol offices, embassies, government authorities, and international partners for coordination of high‑profile visits.Prepare detailed protocol briefs, itineraries, seating charts, and hospitality plans for senior leadership and VIP events.Ensure official ceremonies, signings, photo opportunities, and receptions follow the proper decorum.Event Coordination & OperationsWork closely with internal teams (Events Production, Cultural Affairs, Communications, Education) to ensure hospitality and protocol requirements are integrated into all event plans.Oversee onsite execution of events and ensure all hospitality & protocol elements are delivered to the highest standards.Coordinate logistics including transportation, accommodation, schedules, and special requests for artists and VIP guests.Support production teams in the delivery of major festivals, concerts, workshops, conferences, and public programs.Stakeholder Engagement & Relationship ManagementBuild and maintain strong relationships with cultural partners, embassies, government offices, sponsors, and international institutions.Serve as a main point of contact for VIP guests, international artists, high‑level delegations, and dignitaries.Ensure clear and professional communication with internal and external stakeholders throughout event planning and execution.Planning, Administration & ReportingDevelop hospitality budgets, negotiate vendor contracts, and ensure cost‑effective delivery of services.Maintain accurate records of all protocol activities, guest lists, VIP itineraries, and hospitality plans.Conduct post‑event evaluations and prepare reports highlighting successes, challenges, and recommendations.Ensure compliance with internal policies, health & safety standards, and cultural sensitivities.Qualifications & SkillsBachelor’s degree in Hospitality Management, Event Management, Business Administration, Cultural Management, or a related field.Minimum 7‑10 years of experience in hospitality, protocol, VIP relations, or event management within arts, culture, government, luxury, or hospitality sectors.Strong knowledge of UAE protocol, cultural norms, and etiquette.Experience working with high‑profile individuals, artists, international delegations, and government offices.Proven ability to manage complex events and VIP programs under pressure.Equal Employment OpportunityOur client is an equal opportunity employer and welcomes applications from all qualified candidates regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, or disability. Please refer to the legal EEO statement for more information.#J-18808-Ljbffr