HNW Private Banking Relationship Manager

Job PurposeTo provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect.Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients.Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.Ensure clients are aware of all financial services offered by the bankReach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers.DimensionsOperating BudgetNumber of StaffCapital Exp. BudgetOtherKey Result AreasOptimize the potential value of the client base through the delivery of MG Products and ServicesCommunicate with HNW client and identify their financial needsAchieve Revenue Goals, sales and portfolio growth targets across a range of products and servicesMaximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunitiesAcquire New to Bank HNW clients.Maintain a superior customer service experience for clients including pre empting issues and proactive servicing.Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales.Enhance market profile and awarenessMinimize customer attritionMaintain proactive client contact.Operating Environment, Framework and Boundaries, Working RelationshipsInteract with product managers / line managers to constantly provide feedback on competition and client response to product / servicesCo-ordinate activities with other departments in order to maximize conversions from referral processEnsure client expectations are constantly metProblem SolvingAbility to understand customer’s financial needs on a one on one basisIntricate understanding of products pertaining to HNW customers – both internal and external (competitors)Advanced Market knowledge of various investment vehicles / markets / economicsAccurate projection of sales numbersProactive action on customer feedback and needsTimely escalation of service issuesDecision Making Authority & ResponsibilityPricing discretion for effective relationship ManagementStrong responsibility for Ethical selling to customers with complete disclosure about products and servicesKnowledge, Skills and ExperienceSkills / Experience :University GraduateStrong selling & financial markets knowledgeStrong interpersonal skills and cultural sensitivityRelationship Management Networking skillsExtrovert/Amiable personalityMinimum of 5-6 years experience in a similar job with another bank / financial services in the UAEExcellent communication and negotiation skillsCISI certified – level 1#J-18808-Ljbffr